Stayed at the Hilton for one night because of its proximity to BWI Airport.
The rooms were average and seem to be in need of an update. The beds were comfortable. The bathroom was small and had some strange quirks. The shower leaked onto the floor because the inside trim was sloped in the wrong direction. The shower stall had mold in the corners. And, the wall paper was peeling next to the sink.
We had a major service snafu. We returned our car to the central car return facility at 10:45pm and called the hotel for a pick-up. They said they would pick us up shortly. After 15-20 minutes a Hilton van arrived and we boarded it. It shortly arrived at a different Hilton - the Hilton Garden (It turns out that there are approximately 10 hotels run by Hilton near the airport). We asked the driver if he could take us to our Hilton. He declined and told us to call our hotel and they would pick us up. We did this and the person that we spoke to said they would shortly pick us up at the Hilton Garden. When they failed to show we checked back and were told that the driver couldn't locate us. (It turns out that there are 2 Hilton Gardens in the vicinity and we were at the wrong one.) They spoke with desk of the Hilton Garden that we were at and said to the desk clerk that they could not pick us up there since it was too far from their route. The desk clerk explained that his hotel was only 1/4 mile from rental car center and the Hilton driver should be able to get us easily. Once again they declined. It was now up to the desk clerk of the Hilton Garden to arrange with his driver to get us back to our hotel, if he could. Eventually, he did. We arrived at our Hotel at midnight. Out shuttle to the airport was at 5:30am.
There are many things wrong with this scenario that Hilton needs to fix.
- Official Description (provided by the hotel):
- The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more less
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- Also Known As:
- Hilton Baltimore Bwi Airport Hotel Linthicum
- Hilton Hotel Linthicum
- Baltimore Bwi Airport Hilton
- Hilton Linthicum Heights
- Linthicum Heights Hilton