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“Needs improvement and transportation confusion” 2 of 5 stars
Review of Hilton Baltimore BWI Airport

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Hilton Baltimore BWI Airport
3.5 of 5 Hotel   |   1739 West Nursery Road, Linthicum Heights, MD 21090   |  
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Ranked #15 of 29 Hotels in Linthicum Heights
Newbury, New Hampshire
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Needs improvement and transportation confusion”
2 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hilton for one night because of its proximity to BWI Airport.

The rooms were average and seem to be in need of an update. The beds were comfortable. The bathroom was small and had some strange quirks. The shower leaked onto the floor because the inside trim was sloped in the wrong direction. The shower stall had mold in the corners. And, the wall paper was peeling next to the sink.

We had a major service snafu. We returned our car to the central car return facility at 10:45pm and called the hotel for a pick-up. They said they would pick us up shortly. After 15-20 minutes a Hilton van arrived and we boarded it. It shortly arrived at a different Hilton - the Hilton Garden (It turns out that there are approximately 10 hotels run by Hilton near the airport). We asked the driver if he could take us to our Hilton. He declined and told us to call our hotel and they would pick us up. We did this and the person that we spoke to said they would shortly pick us up at the Hilton Garden. When they failed to show we checked back and were told that the driver couldn't locate us. (It turns out that there are 2 Hilton Gardens in the vicinity and we were at the wrong one.) They spoke with desk of the Hilton Garden that we were at and said to the desk clerk that they could not pick us up there since it was too far from their route. The desk clerk explained that his hotel was only 1/4 mile from rental car center and the Hilton driver should be able to get us easily. Once again they declined. It was now up to the desk clerk of the Hilton Garden to arrange with his driver to get us back to our hotel, if he could. Eventually, he did. We arrived at our Hotel at midnight. Out shuttle to the airport was at 5:30am.

There are many things wrong with this scenario that Hilton needs to fix.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
maryland
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Had to spend the night at BWI due to cancelled flight....Wanted a hotel with a restaurant so chose Hilton....What a joke.....The rooms are a typical Holiday Inn in style/comfort; the executive lounge--cheap wine; terrible snacks; no clean up service...and the restaurant is absolutely disgusting....
In all...overpriced and not even close to a real Hilton

  • Stayed December 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Friendly staff, comfortable accommodations, and close proximity to the airport. Work out room is well equipped. The hotel has undertaken some renovations to their lobby which were completed when I stayed there earlier this week.
Holiday decorations were colorful and tasteful.

Room Tip: Rooms without adjoining doors to the adjacent room as these can be noisy depending on who your neigh...
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Upper Marlboro, United States
1 review
4 of 5 stars Reviewed 1 week ago

My room was nice and clean and the service was great. I checked in and out with no issues. The respective staff was courteous. Unfortunately, the breakfast staff was ill-prepared for the number of guests.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

After a long flight all we wanted to do was check in and have dinner. We waited for over an hour for our dinner in a make shift restaurant inside the hotel. The fire alarm light would go off every few seconds. The hall way was very noisy.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 4 days ago
Dear Veronica S,

Let me first apologize for the fact that we moved our restaurant to our Executive Lounge due to a large holiday event. We thought we had done a great job of informing all guests upon check in and with the signage we had posted through out the lobby that dinner service would be relocated for the evening, but that had nothing to do with the late arrival of your meal so please feel free to contact my restaurant manager at Benito.Comez@hilton. com and he will more than happy to assist you with your concerns.
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R
Top Contributor
63 reviews 63 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there for a week, coming to work in the area.
The room was ready for me despite an early hour, which was great.
The hotel is very close to the airport, so I was concerned about airplane noise, but there was none at all. However, the air conditioning system, which I had to use for heating, kept waking me up every half an hour, as the thermostat would turn it on. It was so noisy that I could event hear it from the rooms around.
Beside that my stay was quite pleasant, but not astonishing. The room was large and clean, but a bit outdated.
I had breakfast in the club room on the 11th floor. Wish it could be more diverse, and adding some more tables in the room would help as well. The room was very busy, and one morning there were people that had to eat standing.
There was a lot of parking around, but late at night everything filled up, and I had to park at quite a distance. Many cars parking close to the hotel entrance seemed not to move for the entire week. I think people park there and fly away, in which case I would recommend the hotel to allocate other places for them.
The place is reasonable for a transit sleep-over, but for a longer stay it was difficult to feel there at home. Hilton's in Europe do better work. Next time I would try other choices around, and there are plenty.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 4 days ago
Dear G9508,

Thank you for taking the time to submit your review of your recent stay with us. I apologize that you had concerns with the heating unit in your room and in the future if you may us aware of the issue we will move you to another room while we take care of the maintenance issue. Thanks for making us aware of the problem and we will correct it so another guest does not have this issue.
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Green Valley AZ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hilton BWI has become my second home, not only because I am a frequent guest, but because staff always greet me by name, ask me about things we talked about on my last stay, and go the extra mile to make me feel welcome and comfortable.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 4 days ago
Dear Kathleen,

Wow!!!! We can't thank you enough for the five star review and the great comments you made about the hotel and staff as well. We appreciate you staying with us and please always know that this is your second home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore BWI Airport

Address: 1739 West Nursery Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Linthicum Heights
#10 Family Hotel in Linthicum Heights
#11 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore BWI Airport 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more   less 
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Also Known As:
Hilton Baltimore Bwi Airport Hotel Linthicum
Hilton Hotel Linthicum
Baltimore Bwi Airport Hilton
Hilton Linthicum Heights
Linthicum Heights Hilton

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