I’ve stayed at this property twice in as many months to catch early flights out of BWI—absolutely no recognition of either prior stays or Diamond Status by front desk personnel. When requesting a room upgrade during the second visit, the male desk clerk looked at me as if I were an alien from another planet and stated with no trace of emotion or apology, “we’re full tonight”.
As a previous reviewer stated, the executive level lounge offerings in the evening were meager and picked over. Seating arrangements were not inviting and were reminiscent of elementary school desks lined up, row by row. With all of the weary, haggard business travelers present, the lounge had the feeling of being at the state DMV office.
Only one set of bath towels present in the room—based on looks at previous reviews, this appears to be a housekeeping quality control issue.
Positives: Quality of food at the hotel restaurant was excellent, but overpriced; early morning shuttle driver was friendly and energetic, unlike the front desk counterparts.
Bottom Line: Will not stay here again; there are other Hilton properties in the local area that convey a better sense of customer service and professionalism toward folks who have consistently displayed brand loyalty over the years.
- Official Description (provided by the hotel):
- The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more less
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- Also Known As:
- Hilton Baltimore Bwi Airport Hotel Linthicum
- Hilton Hotel Linthicum
- Baltimore Bwi Airport Hilton
- Hilton Linthicum Heights
- Linthicum Heights Hilton