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“Great Service, Excellent Staff” 5 of 5 stars
Review of Hilton Baltimore BWI Airport

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Hilton Baltimore BWI Airport
3.5 of 5 Hotel   |   1739 West Nursery Road, Linthicum Heights, MD 21090   |  
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Ranked #11 of 29 hotels in Linthicum Heights
Dallas, Georgia
1 review
“Great Service, Excellent Staff”
5 of 5 stars Reviewed 2 days ago NEW

Always stay at BWI Hilton when in Baltimore area, convenient location, great shuttle service to airport, from desk staff is great, especially Leon. The Ladies in the executive lounge are the best providing great service. The service provided by the staff is great. Rooms are very nice, clean and the beds are very comfortable.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 people have reviewed this hotel

Traveler rating
    64
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    23
    7
    5
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22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked to stay from 4 July to 8 July, but had to leave after 2 nights for family reasons.

The hotel is sold as a 3 star.
The rooms are very nice and exceed 3 star.
The breakfast ($15 buffet) is indeed 3 star.
But the service, especially from a gentleman called Neal, is 5 star.

I had no idea that I should call the hotel on arrival at BWI for a pickup from the airport (and we are talking 1am). Silly me waited for a while, but the hoped for Hilton bus never came. I was lucky to have the Sheraton/Westin driver (Andrew) offer me a ride along with the United Airlines crew who he took to the Sheraton.

The front desk staff organized the hotel shuttle to take me to the Light Rail stop that in a 20 mins trip got me into downtown Baltimore. But they did not have the Light Rail timetable, rendering me a 30 min wait on a Sunday for the next train.

And while there is a shopping mall near the hotel (Arundall Mills) much closer to the hotel than the ones in Baltimore, the hotel shuttle doesn’t go to Arundall Mills and I was told to expect $20 each way by cab. I decided to give that a miss.

These are three small negatives in my humble opinion.

But the positives FAR outweigh the negatives.

The hotel price was good.
The rooms are clean and lovely.
And the staff here give a damn about their guests.

I will be back.

Room Tip: Hope that the Assistant Front Office Manager Neal is there to help you like he helped me. it was my...
See more room tips
  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 days ago NEW

This is a great place to stay close to the airport, the shuttle is convenient and the food is good. My first experience at the hotel was not great, but the hotel staff quickly corrected the condition to my son's satisfaction before I arrived at the hotel. Our second stay at the end of our trip was exceptional.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 3 days ago
Dear Vicki C,

Thanks for taking the time to submit your review and I am glad to know that the staff was able to correct your concerns and turn your stay around. Please come stay with us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay and Park was very helpful, the transportation to/from BWI was seamless and prompt. Appetizer food in the bar/restaurant area was VERY good. The only issue was the room smelled like cigarette smoke, but really did not want to try to move rooms as this was just an overnight before early morning flight.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 3 days ago
Dear Cheryl A,

Thank you for staying with us for your Stay, Park and Fly trip out of Baltimore. It is nice to hear you enjoyed the accomodations and the food served in the Acqua Restaurant but there was a problem with the smell of smoke in your room, I apologize for that and in the future if you contact our front desk they will be more than happy to move your items for you to another room to ensure you have a good night rest.
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Ft Walton Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

Except for a wrong address on the internet (hotel is actually just around the corner), this hotel is a place to stay without fail. Exceptional staff, clean hotel, lobby and even parking area was one of the cleanest i've seen. It shows the pride taken by the Hilton properties from the moment you arrive to the time you check out. A must stay when your travels take you around the Baltimore-Washington Airport area.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 3 days ago
Dear John P.,

Thank you so much for the five star review . I greatly appreciate you letting everyone know that the Hilton Baltimore BWI is the place to stay when you are in the Baltimore area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, United States
1 review
3 of 5 stars Reviewed 1 week ago

This hilton was nice in appearance. The pool was broken, the drinks at the bar were VERY high priced, several of the rooms in our group ran out of toilet paper. I couldn't explain to the housekeeping staff of my allergy to down and for them to remove the down pillows. There were issues with our conference room reservation and the other conference rooms - the walls were so thin, they complained about us.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 1 week ago
Dear Melissa K,

Thank you for submitting your review of your stay with us. I apologize that the pool was under renovation during your stay but we did post that information on our website for our guests and your group coordinator was aware as well and I have made my Housekeeping and Bevarage Manager aware of your comments so that changes could be made to accomodate our guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I really liked the rooms a lot. There basically perfect. I was here a few day and can only say I don't recommend eating here. Small menu, out of everything for days, poor guest handling. But there are tons of restaurants very close so I wouldn't let that stop you from staying here.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review, 1 week ago
Dear Whereaminow1,

Thank you for your comments regarding our rooms and I will be sharing your review with my Executive Chef regarding the menu to see what changes can be made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Baltimore BWI Airport

Address: 1739 West Nursery Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Linthicum Heights
#14 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore BWI Airport 3.5*
Official Description (provided by the hotel):
The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more   less 
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Also Known As:
Hilton Baltimore Bwi Airport Hotel Linthicum
Hilton Hotel Linthicum
Baltimore Bwi Airport Hilton
Hilton Linthicum Heights
Linthicum Heights Hilton

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