I'm really enjoying staying at Hilton properties. The decor, amenities and service are all outstanding. Staff were exception at this location. One nit: we were staying there the first week of January and the Concierge was closed, reason being low occupancy. I can understand not wanting to prepare food for only a handful of guests, but they should at least given guests with status access to water and soft drinks. Also, oddly, the coffee shop in the lobby was closed - for the week (??) Again, ok to not have a full staff for limited guests, however, I was still "a" guest and so feel those usual amenities should have been made available.

I stayed at this hotel for three nights over the holidays and I could not be happier with my stay. The room was very quiet and well-appointed, and the staff were very friendly and genuinely interested in making my stay as nice as possible. I will definitely consider staying here again.

Shutlle service works well (it even will take you other places than the airport). This place has a gym second to none! Had a great work out with a room full of machines and equipment all to myself. I did not have a swim suit so missed out on that opportunity. The location is a bit funny as it does not really seem to be on the road that goes with its address. There is not much in easy walking distance although when I ventured out in the evening I had a great (and relatively inexpensive) time at the local Chilis. Had problems connecting to the INTERNET and the guest services assisted and I ended up with a free connection. Overall I would stay there again for early flight out of BWI.

This discreet airport hotel is my favorite in the country. They are a staff of stars but the restaurant staff holds it together and Arline, usually providing exceptional service at the Starbucks, bistro is their superstar. I have seen her unruffled with crowds and gentle with the rudest of customers.

The front desk staff is gracious and super friendly. Heck, their shuttle drivers are friendly and remember my name. They are hardworking and seem to multi-task and work well under pressure.

But when you want to tuck away and catch a breather before your departure or just hang out in the lobby...stop by and see Ms. Arline. She has treats, warmth, unwavering service and a smile.