This Hilton is a decent option for a stay near the airport. The front desk staff were friendly and helpful, going as far as helping us get a cheap phone card from the local 7-Eleven. The room was comfortable and spacious, although it was a little worn out. The beds were probably the best thing about the room. The shuttle was good, and they were happy to take you to wherever you wanted to go in the area. It was easy to get into Baltimore using the light rail. Only downsides were the poor shower and pool opening times. The shower did not have great pressure, and tended to be very hot or cool. We woke up early in the morning due to jet lag and wanted to use the pool, but it did not open until 10:00am. This made it completely useless, and disappointing. Overall, it was a good stay if you want to stay near BWI.

I have stayed at this property several times over the years and have found it to be consistent and better than the other options near the airport. The property is always clean and the staff is very helpful and courteous.

In my search for a passable airport hotel at BWI, the Hilton is the best thus far, and I have stayed at many. The lobby is extremely spacious, though very sparsely decorated, and my first impression was that there should have been more welcoming decor since there is so much space available. However, the staff was extremely accommodating, the room was clean and spacious, and the amenities were fine. We had dinner at the hotel restaurant to the side of the lobby and it was surprisingly good ( again for a restaurant at an airport hotel). The shuttle service to the airport was also fine. Since most of the hotels at BWI are only fair at best, the Hilton rises above the others, though it does not compare to other Hilton properties. The next time we travel, we will stay there again.

The staff really helped me out. My flight with clients got re-routed due to storms and we had to stay in Baltimore instead of our ultimate destination. We arrived very late, with a 4 am departure... and the airline lost my bags. The staff came up with a full selection of toiletries and arranged a late night trip to Wal-Mart to put together a next day outfit... It was too late for traditional stores to be open.
Was able to treat my clients to an absolutely excellent meal at Acqua. This great dinner made us feel for a short time like we were never re-routed.
The staff was so good that it was evident to me that the management here is extremely competent. I am now becoming a regular Hilton customer because of this terrific experience in what could have been terrible.