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Hilton Baltimore BWI Airport: Traveler Reviews

3.5 of 5
1739 West Nursery Road, Linthicum, MD 21090
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Hilton Baltimore BWI Airport
Ranked #11 of 29 hotels in Linthicum
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262 reviews from our community

Traveler rating
    103
    79
    44
    25
    11
See reviews for
Families
46
 
Couples
45
 
Solo
43
 
Business
111
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Baltimore, Maryland
1 review
“Pam Sharp: Customer Service +++”
5 of 5 stars Reviewed December 7, 2012

Due to an early flight, I would not have time to eat breakfast at the Hilton Baltimore BWI Airport Hotel. Pam Sharps suggested an alternative: the hotel would provide me with a 'to-go' breakfast bag; quite healthy as well. Had Pam not been a proactive servant to this customer, I would have had to wait until arriving at the BWI Airport to grab a meal. Pam's attitude is definitely taking great care of her customers. Of course, it also means that if I return to this area, Pam will certainly see me again! Thanks Pam!
Kevin "Chip" Alleman, December 07, 2012

Room Tip: 1. The entire staff, to include the shuttle driver as well, are among some of the most helpful peopl...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chippertech about Hilton Baltimore BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psharps, General Manager at Hilton Baltimore BWI Airport, responded to this review
December 17, 2012
Thank you so much for taking the time to write and share your recent experience with us. It is not very often that someone asks about options available to them for early breakfast, so I was more than happy to assist you with a great start to your day. Please come back to see me again soon.


Sincerely,
Pamela C. Sharps
Assistant General Manager, Hilton Baltimore BWI
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London, United Kingdom
Top Contributor
107 reviews 107 reviews
53 hotel reviews
Reviews in 65 cities Reviews in 65 cities
65 helpful votes 65 helpful votes
“Nice option close to the airport”
4 of 5 stars Reviewed December 5, 2012

This Hilton is a decent option for a stay near the airport. The front desk staff were friendly and helpful, going as far as helping us get a cheap phone card from the local 7-Eleven. The room was comfortable and spacious, although it was a little worn out. The beds were probably the best thing about the room. The shuttle was good, and they were happy to take you to wherever you wanted to go in the area. It was easy to get into Baltimore using the light rail. Only downsides were the poor shower and pool opening times. The shower did not have great pressure, and tended to be very hot or cool. We woke up early in the morning due to jet lag and wanted to use the pool, but it did not open until 10:00am. This made it completely useless, and disappointing. Overall, it was a good stay if you want to stay near BWI.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Liane_Sean about Hilton Baltimore BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psharps, Manager at Hilton Baltimore BWI Airport, responded to this review
December 7, 2012
Thanks for your review....I have spoken with my maintenance team regarding the problem you encountered with the shower and they are resolving that so it does not affect other guests and unfortunately we are unable to make changes to the pool hours due to the county regulations but hope that you will come back to stay with us even if I have to be your lifeguard for the pool during your stay. See you soon
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NC
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Best Option near BWI”
4 of 5 stars Reviewed December 4, 2012

I have stayed at this property several times over the years and have found it to be consistent and better than the other options near the airport. The property is always clean and the staff is very helpful and courteous.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yogitrvlr about Hilton Baltimore BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psharps, Manager at Hilton Baltimore BWI Airport, responded to this review
December 7, 2012
Thank you for letting everyone know that we are the best option in the BWI area and please continue to make us your place to stay in Baltimore.
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York, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Better than most at this airport”
4 of 5 stars Reviewed December 2, 2012

In my search for a passable airport hotel at BWI, the Hilton is the best thus far, and I have stayed at many. The lobby is extremely spacious, though very sparsely decorated, and my first impression was that there should have been more welcoming decor since there is so much space available. However, the staff was extremely accommodating, the room was clean and spacious, and the amenities were fine. We had dinner at the hotel restaurant to the side of the lobby and it was surprisingly good ( again for a restaurant at an airport hotel). The shuttle service to the airport was also fine. Since most of the hotels at BWI are only fair at best, the Hilton rises above the others, though it does not compare to other Hilton properties. The next time we travel, we will stay there again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Angel54046 about Hilton Baltimore BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psharps, Manager at Hilton Baltimore BWI Airport, responded to this review
December 4, 2012
Thank you for staying with us and I hope you choose HIlton Baltimore BWI the next time your travels bring you to the Baltimore area.
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Kansas City
Top Contributor
62 reviews 62 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
“Great Experience”
5 of 5 stars Reviewed November 27, 2012

The staff really helped me out. My flight with clients got re-routed due to storms and we had to stay in Baltimore instead of our ultimate destination. We arrived very late, with a 4 am departure... and the airline lost my bags. The staff came up with a full selection of toiletries and arranged a late night trip to Wal-Mart to put together a next day outfit... It was too late for traditional stores to be open.
Was able to treat my clients to an absolutely excellent meal at Acqua. This great dinner made us feel for a short time like we were never re-routed.
The staff was so good that it was evident to me that the management here is extremely competent. I am now becoming a regular Hilton customer because of this terrific experience in what could have been terrible.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Phillip66 about Hilton Baltimore BWI Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psharps, Manager at Hilton Baltimore BWI Airport, responded to this review
December 4, 2012
Thank you for taking the time to let me know what an impact my staff made on your unplanned trip to Baltimore due to the storm. I am so delighted to hear that everyone made your stay enjoyable and that you and your staff enjoyed the services that we offer such as dinner in our Acqua Restaurant. Please come back and stay with us again when you are in Baltimore area.
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Additional Information about Hilton Baltimore BWI Airport

Also Known As:
Hilton Baltimore Bwi Airport Hotel Linthicum
Hilton Baltimore Bwi Airport Hotel
Hilton Hotel Linthicum
Baltimore Bwi Airport Hilton
Hilton Linthicum Heights
Linthicum Heights Hilton
Address: 1739 West Nursery Road, Linthicum, MD 21090
Phone Number:
Region: United States > Maryland > Linthicum
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Onsen Hotels in Linthicum
#6 Business Hotels in Linthicum
#15 Family Hotels in Linthicum
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more   less 
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