I booked this hotel because I had an early flight out of BWI. The check in staff was great! They answered all my questions about their shuttle service. My room was spotless and I am very picky about hotel cleanliness. The shuttle was ready and waiting for us early the next morning. Upon returning home, I picked up our luggage, called the hotel and was told where to wait for the shuttle. Shuttle was there in under 5 minutes! I learned on the ride back to the hotel that the driver was the hotel manager. He said the shuttle driver had a doctors appointment and that he and the staff there do whatever it takes to please customers. I would definitely stay at this hotel the next time I fly out of BWI, and I am also recommending them to my friends who have an upcoming trip and are looking to stay near the airport. Great price for one nights stay and parking also!