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“Friendly” 4 of 5 stars
Review of Country Inns & Suites BWI Airport

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Country Inns & Suites BWI Airport
2.5 of 5 Hotel   |   1717 West Nursery Road, Linthicum Heights, MD 21090   |  
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Ranked #3 of 29 Hotels in Linthicum Heights
Walnut, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
“Friendly”
4 of 5 stars Reviewed October 30, 2013

Excellent hotel. This place was better than we have expected on an 2 1/2 star hotel. The staff is friendly, and service was great. We were a little disappointed that we did not get the 2 twin beds that we have requested on priceline, but the staff did try to help with a roll away cot. The cookie and coffee was a great hit. A cup of warm coffee and cookie really heat the spot coming in from the cold. My kids and wife could not stay away from the cookies over the 3 days we stay. The breakfast is also an excellent hit. We couldn't have conquered Baltimore without the full breakfast. Excellent choice.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 31, 2013
It brings us so much joy hearing that we have made your stay an enjoyable one. We sincerely believe that our guests should get nothing but the best service there is we could offer. Our dedication to meet our goal of service excellence is beyond compare, and you can expect that we will always go above and beyond our call of duty to give you an experience like no other hotel can. Thank you so much for all your appreciation with regards to the staff services, the complimentary treats, the breakfast selection as well as the accommodation in total. To hear that we have served you well inspires us to work even harder to always meet your utmost satisfaction. We hope to be of service to you and your family again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed October 28, 2013

I love this hotel everyone is so friendly. Rebecca miller Alaina tucker . Ashley, Christopher are so helpful and kind. Always helping me.its clean and friendly couldn't ask for a better staff of customer service. I really enjoy coming here I'm here every week and it's like coming home.

Room Tip: Suite is great
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 29, 2013
Your loyalty means so much to us. It is with great gratitude that we wish to thank you for finding the time to share to us your heart-warming feedback. It is indeed our goal to make each guest feel the warmth and hospitality we offer, as well as ensuring that they are comfortable at all times. The appreciation you have for the overall cleanliness as well as the helpful and friendly staff services gives us so much glee. Your kind words truly motivate us to always go above and beyond our call of duty to serve our valued guests well. We couldn’t wait to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Top Contributor
68 reviews 68 reviews
66 hotel reviews
Reviews in 58 cities Reviews in 58 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 14, 2013

Yes I would stay again.. I use my points plus cash.. So for me was a good deal.. It is a bit dated but clean.. No pet smells no cigarette smells.. Felt comfortable.. Breakfast was a mess when I got there at 9:30! And most was out.. But I made a waffle. And was fine.. But the main thing.. Looked clean smelled clean..

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
Your feedback is indeed of great importance to us, thank you for finding the time to share to us the good and the bad points of your stay. Knowing your valuable inputs helps us in the correction of our deficiencies. We couldn’t be more delighted to hear that the overall cleanliness has met your satisfaction. We however apologize for what you found lacking during your hotel stay. Rest assured that we will work hard to improve our services to better accommodate you on your next visit. We are grateful for the opportunity to improve, and we wish to thank you for expressing the interest to stay with us again on you next visit. We hope to see you soon.
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Scott Airforce Base, IL
1 review
5 of 5 stars Reviewed October 13, 2013

First class! I took this trip to visit my son who attends Temple Univ. I got a great rate booked via Priceline and took a chance based on customer ratings. Me and my son have great time as we used the hotel to allow us to visit the greater Baltimore area and catch up. Accomendations, contential breakfast, and staff was outstanding. I was so impressed by the professionalism and assistance of one member of their team, Christopher Ganse, I decided to stay one more night. I would highly recommend you consider staying...I will again in the future.

Room Tip: Book via Priceline.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
Our goal is to provide our guests with the best lodging experience like no other hotel can, and for you to commend us on that matter is indeed heart-warming. It gives us immense pleasure to have served you well and made your stay a memorable one. We wish to let you know that we are delighted to hear that you appreciated the accommodation, the outstanding breakfast selection as well as the overall staff hospitality, for we wish to make the stay of our guests as comfortable as possible while giving them the best value for their money. Thank you for particularly praising Christopher for doing a great job, rest assured that your commendation will definitely reach him. We hope to be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina, United States
1 review
5 of 5 stars Reviewed October 10, 2013

I stayed for three evenings at this quality hotel. The room was clean, well appointed, and very comfortable. The staff was hospitable and friendly. We received an excellent room for the price that we paid. The complimentary breakfast was an added bonus with good food and quite a good selection of breakfast foods. I would stay here again if I were to return to the Baltimore area.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
Your faith and trust in our ability to serve you well means so much to us, thank you for choosing to stay with us and sharing to us your overall appreciation. Your heart-warming feedback pertaining to the quality of our services and the notice you gave for the staff hospitality, as well as the comfortable room that met your needs excellently gives us so much glee. You can be assured that we will work hard to maintain all the positive remarks you mentioned so that we may meet your utmost satisfaction at all times. Thank you for expressing the desire to stay with us again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
Top Contributor
82 reviews 82 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 10, 2013

Very easy to locate and 5 minutes from airport and Arundel Mills Mall, MD Live Casino, restaurants. Reliable shuttle and park n fly service. Lovely, clean, large breakfast area with good selection, helpful front desk staff. I would love to give this five stars except the night's sleep was interrupted by the a/c unit cycling on and off all night. Very large, well equipped accessible room.

Room Tip: I would suggest checking out the a/c unit on arrival. If noisy when recycling, ask to be moved.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
We wish nothing but to express excellence in the service we give to our valued guests, and your wonderful feedback validates all the hard work we give to ensure that we meet your utmost satisfaction at all times. It is our aim to always provide our guests with a pleasant and memorable experience to remember, and for you to commend us on matters regarding the reliability of our services as well as the comfort and convenience it gave you during your entire stay is truly inspiring. Thank you for pointing out the issue you had with the A/C unit, you can be assured that we will work harder than hard to further excel in attending to your needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 3, 2013

Difficult to fault this place or to believe it has only 2 stars. Other reviews have commented on the excellent shuttle service & not only to BWI but to MARC & shops/ restaurants.
Staff were very helpful. The room spacious & spotless. Breakfast outstanding with papers & tv news available. Free WIFI & printer (for thos boarding passes).
A little isolated from the action BUT offers great access to Baltimore & DC by cheap train service. Yes ... use a train & don't try to drive & park in DC.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
It is with utmost sincerity that we extend our heartfelt gratitude for openly sharing to us your wonderful experience while staying with us. It is our ultimate goal to attend to the needs of our valued guests in the best possible way, so that we may ensure their comfort at all times. Thank you for commending us on the great service we have given you, and we also wish to thank you for appreciating the overall accommodation. We truly depend on your reviews to gauge on how well we are able to carry out our aim for service excellence, and for you to reach out to us and commend us on all the hard work we are doing is indeed heart-warming. We hope to be of service to you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inns & Suites BWI Airport

Address: 1717 West Nursery Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Linthicum Heights
#5 Family Hotel in Linthicum Heights
#7 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inns & Suites BWI Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
The Country Inn & Suites BWI Airport hotel in Baltimore is just two miles from Baltimore Washington International Thurgood Marshall Airport and convenient to Downtown Baltimore, Annapolis, Washington D.C. and the Baltimore Washington Parkway. Located in the BWI Hotel District in Linthicum, Maryland, this Country Inn & Suites is convenient to a number of area businesses and attractions. Guests are sure to enjoy this Linthicum hotel's convenient location, comfortable accommodations and customer-centered service. ... more   less 
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Also Known As:
Country Inns And Suites Bwi Airport
Country Inns & Suites Bwi Airport Hotel Linthicum
Country Inn Linthicum
Country Inn Bwi Airport
Linthicum Country Inn

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