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“Super Staff number one priority” 5 of 5 stars
Review of Country Inns & Suites BWI Airport

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Country Inns & Suites BWI Airport
2.5 of 5 Hotel   |   1717 West Nursery Road, Linthicum Heights, MD 21090   |  
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Ranked #7 of 29 hotels in Linthicum Heights
Philadelphia, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Super Staff number one priority”
5 of 5 stars Reviewed July 25, 2013

Drove up from Delaware for the weekend. The staff made this a super getaway. The hotel was lobby was welcoming, the rooms clean and the beds comfortable. The staff truly are a plus at this establishment. Will surely stay here again.

Room Tip: Did not use room service while there.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, August 8, 2013
Dear Stephany,

It's great to read that you will stay with us again. Thank you so much!

Sincerely,

Steven Hock - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
New York
Top Contributor
60 reviews 60 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed July 22, 2013

This chain has really grown on me. Cookies at check in, homey decor, comfortable rooms and breakfast. We stayed here while en route to another destination and didn't have high expectations, but the room was very nice, we had two big beds and a living room.

There is a Starbucks across the street and it's close to the highway. The kids had hoped to test out the pool downstairs, but we didn't have time. I would stay here again however, and it's a good choice for a short stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
Ensuring your comfort and convenience is what drives us to work hard in giving you a pleasantly memorable experience to remember. Thank you for choosing to stay with us, and giving us your positive feedback. The appreciation you gave with regards the nice room and the overall warmth and comfort you felt while staying with us is indeed heart-warming. We hope that you will be able to enjoy the pool amenity on your next visit. We couldn’t wait to serve you again very soon.
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Hampton, VA
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 7, 2013

We stayed here for one night while visiting the Arundel Mills Casino area. We had requested early check-in, but at about 12, they had no rooms available, which was fine. The younger lady who was there at the time had no clue how to answer when we inquired about places, areas to visit locally. She simply stated that there was nothing in Lithicum, but that there was a Chili's next door. Thank God that when we came back, an older lady (perhaps a manager) checked us in and was able to give us info on the surrounding area and a brochure. Our King room and the hallyways were very dark. Brighter lights would go far in this place. The bed was just ok and they are in bad need of updated comforters. There was one wash cloth in the room. I called the front desk and they promptly bought up some and the manager called to verify it was received. The toilet in room 516 was so very loud when flushed. We named it the monster toilet. This Country Inn still has the old televisions and electrical sockets that were hard to reach behind the dresser. The room was clean, just dated. The biggest complaint we had was there is a lack of parking when the hotel is full. We came back late from the Casino and we and another patron rode around for 10 minutes to find a park. Luckily there was one "half" space beside a large dumpster like container the hotel had placed in the parking lot. The other patron drove back to the front desk to inquire about parking. The best part about this location is the breakfast. Although, they had no bacon while we were there, they had plenty of everything else. This was enough to forgo eating out. The cookies were good, but I agree with the other poster stating they need another display other then the jar. I can't say if I would stay here again, but it was ok for one night.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
We are certainly open for constructive feedback and we wish to let you know that all your comments and words of encouragement inspires us to continue our effort for service excellence. Thank you for bringing your concerns to our attention, for this will greatly aid us in improving our hotel services in total. The feedback regarding the toilet, the comforters in the room as well as the difficult parking are indeed troubling. We would like to sincerely apologize for our shortcomings, and we assure you that these issues will be subject for evaluation so that proper modifications will be implemented. We hope that we may be given a chance to better serve you should you reconsider and stay with us again in the future.
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Fargo, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 28, 2013

Chose this hotel to have an easy ride to BWI airport on the last night of our DC trip. Got there unexpectedly late (around 10 pm), and found out that there had been a booking mistake through the booking site we'd used. I was afraid we'd get charged, but the front desk was very nice, took time to figure out where the mistake was (the booking site accidentally put us in the month before), and because our card had been charged the previous month (without us knowing, since we hadn't recieved a statement yet), she said she wouldn't charge us again. Luckily they had two rooms available and got us set up right away. We said we needed to leave for the airport by 5 a.m. but noticed the breakfast area wouldn't open until 6:00 a.m. She mentioned we were welcome to help ourselves to some fruit and coffee, though. The next morning (after a comfortable night's sleep in a quiet, cool, room), we checked out, and as soon as staff saw us in the lobby, they hurried over to the breakfast area and prepared the cold cereal, fruit and milk so that we could eat before we left. Stand-up place, and will actively seek out this chain again! Kudos to the Linthicum staff!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
To give you an excellent hotel experience is indeed our primary goal and to know that we have successfully done so gives us our pride and joy. Thank you for choosing to stay with us and for also expressing the desire to visit us again in the future. The positive feedback you have shared to us regarding the cleanliness, the customer service and the overall comfort you felt inspires us to work even harder, knowing that our efforts are well appreciated by our valued guests. We couldn’t wait to be of service to you again very soon.
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1 review
4 of 5 stars Reviewed May 31, 2013 via mobile

This is a very nice very clean hotel. The rooms are clean and the beds are comfortable and so is the lobby. The staff are very friendly and helpful it's obvious they strive to make you feel at home and are very successful. Although the pool is small it's not often crowded. It's right next to chili's if you are in the mood for some good food. Although the hotel is close to the airport you would hardly notice it due to it being so quiet. Every room is equipped with an air conditioning unit which at most times is quiet. So if you get too hot it's nice to know you have the option to make it cooler. The WiFi is free which is a plus for anyone in Baltimore on business. The shuttle is free and will pick you up at the airport and take you to the hotel. Free breakfast buffet is provided which I found very good. All in all this is a very good cheap family friendly hotel.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, June 11, 2013
Thank you so much for posting such a kind review of our hotel. It is such great validation of the staff’s hard work in serving our guests. We greatly appreciate your business. If there is anything we can do to assist you in the future, please let us know. We look forward to welcoming you back next time you are in the area! - Steven Hock General Manager
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Milford, DE
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 24, 2013

Daughter had early flight so we decided to stay over night. Thw wife and I stayed here last February and had a so-so experience. This was a redeming moment.
We were very early for (about 1 Pm) check-in and they worked to have the room ready in 20 m inutes because we were available for an upgrade (Yea). No problem with the wait, we stayed in the breakfast area and read a magazine. Also used the lobby computer to check-in for the flight and print a boarding pass.
The room was very clean and comfortable. The free Wi-fi was great. Later that day we wanted to go to the inter-harbor. The desk clerk offered a free shuttle to the light rail (5 minutes) and for $3.20 round trip we road into the city - 3 blocks from the harbor. Becareful you have to change trains on the way back! We called the hotel upon our return and the free shuttle arrived within 10 minutes. Fantastic service!!!
We also endulged in hot coffee and cocoa and warm cookies in the evening -YUMMMM.
The next morning the shuttle took my dauther to the airport (sign up at check-in) and I had a hot breakfast - also great.
I will keep this hotel on my yes list!
They also offer room service though a contracted delivery vendor; we didn't use it but a nice option.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, June 11, 2013
Thanks for taking time to review our hotel. I am glad your last stay was a redeeming one; we have been working very hard to improve the hotel on all levels. Our number one goal is to provide our guests with exemplary service and I am very proud to see we did that for you. It’s a pleasure to be on your “Yes” list. If there is anything we can assist you with in the future, please let us know. -Steven Hock General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Pennsylvania
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 3, 2013

Stayed here the night before cruising out of Baltimore. Their van was down for maintenance when we arrived so they sent a taxi for us. Their hotel van will take you anywhere within a three mile radius. Didn't have cruise port transportation but hooked us up with a taxi service. Good breakfast, indoor pool, comfortable bed, next door to Chili's. Front desk staff wasn't particularly helpful. We asked for several things that were just a little above normal expectations and they couldn't accommodate any of our requests. Seemed like "yes" wasn't top on their list of responses. The cookies tasted very good but the presentation could be improved if they put them in trays like other Country Inns instead of a jar where the bottom cookies got crumbled. Bottom line - would stay here again if we just needed a comfortable bed because our basic needs were met at a reasonable price. We're staying at a different hotel for our Baltimore cruise in May because they offer a Park and Cruise package.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
The comfort of our guests is our top priority and we certainly make it a point to give them a pleasant experience to remember at all times. It is however disheartening to know that we were not able to give you the utmost comfort and convenience that we usually aim for. Thank you for giving us inputs on how to better serve you, and meet your needs. Rest assured that all the points you raised will be given its due attention and we will continually work hard to meet and deliver the service you need like no other hotel can. Thank you for the appreciation you gave with regards to our comfortable bed, the good breakfast and the value for your money. We sincerely hope that we may be able to give you a far better experience should you visit us again in the future.
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Additional Information about Country Inns & Suites BWI Airport

Address: 1717 West Nursery Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#10 Romantic Hotel in Linthicum Heights
#12 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inns & Suites BWI Airport 2.5*
Official Description (provided by the hotel):
The Country Inn & Suites BWI Airport hotel in Baltimore is just two miles from Baltimore Washington International Thurgood Marshall Airport and convenient to Downtown Baltimore, Annapolis, Washington D.C. and the Baltimore Washington Parkway. Located in the BWI Hotel District in Linthicum, Maryland, this Country Inn & Suites is convenient to a number of area businesses and attractions. Guests are sure to enjoy this Linthicum hotel's convenient location, comfortable accommodations and customer-centered service. ... more   less 
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Also Known As:
Country Inns And Suites Bwi Airport
Country Inns & Suites Bwi Airport Hotel Linthicum
Country Inn Linthicum
Country Inn Bwi Airport
Linthicum Country Inn

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