My family and i decided that even though school was session that we wanted to get away for a weekend of relaxation and a little fun.We normally stay at The Marriott or Marriott brand hotels so this was our first time at Country Inn and Suites. The rate was great which lead us to give them a try. When we arrived to check in there was a little bit of a wait but the lady who checked us in was very nice and was eager to check us in. The room was very clean. The bathroom was average size but very clean as well.The televisions in the rooms are the old tube kind and we didnt find any options to order movies to in room checkout. However we were provided with FREE internet. Parking was also FREE which is always a plus. There is also FREE breakfast which consisted of waffles, eggs,sausage, pastries, muffins, fruit, cereal and other breakfast items. I must say that I was very impressed with the breakfast offerings. The business center/ computer in the lobby was out of order. I normally dont rate hotels on customer service alone but because the sole purpose of this trip was relaxation, customer service was a key factor here.
My children were eager to make there way to the pool. My sister and I were also ready to hit the hot tub. There is where our stay went horribly wrong. As soon as we entered the pool area we noticed the lifeguard sitting by the door. As we walked in I smiled and said "Good morning." He didnt reply and just turned his head and went back to using his tablet. Wow. After we were ready to get in, I walked over to the hot tub with my 1 year old on my hip. I just wanted to stick my foot in to feel the temp of the water. The Lifeguard yells out "No, you cant get in there! Puzzled i said "I'm sorry?" He yelled again (only about 3 feet from me) "You yes! Baby No and pointed to the sign behind him that stated that she needed to be 4 to use the hot tub" I said Ok . I then asked him if the pool was heated and what the temp was, He replied in a loud voice "huh! I dont know 82? At this point i felt as though i was bothering him or something. There were several times that he yelled out at the kids in anger because the were playing "Marco Polo" because it seemed as though they were distracting him from using his tablet.The final straw was when I inquired as to whether or not the lifeguard was available during all pool hours.He replied with a look of anger and disgust "Yes! the pool cant be open without one and went back to looking at the tablet again. There were many other times during out time at the pool that he kept making faces at us as though were annoying him! I just decided that we would just go back to the room and get ready for lunch. This may not seem like a big deal to some but his demeanor and interaction with us ruined out whole weekend. The kids just wanted to enjoy themselves but instead they found themselves trying not to disturb the lifeguard!!! i he didnt want to work that day, he should have called out sick. Period! This experience really left me with a sour feeling of Country Inn and Suites.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We wish to let you know that your voice is of utmost importance to us, and it means a lot to us to know that you have made an effort to inform us of the things we may need to improve on to better our services in total. Thank you for choosing to stay with us and pin pointing the deficiency you found with regards to the staff demeanor. We wish to let you know that this is definitely not a common occurrence and we also believe that such exhibited behavior is unacceptable. Rest assured that such matter will be evaluated accordingly and be given prompt actions so that it may be corrected in the best possible way. Thank you for the opportunity to grow and improve more and we certainly hope that we may be given the chance to give you a far better experience should you reconsider and visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.