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“4+ stars--but pool cold and hot tub closed on our visit...” 4 of 5 stars
Review of Country Inns & Suites BWI Airport

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Country Inns & Suites BWI Airport
2.5 of 5 Hotel   |   1717 West Nursery Road, Linthicum Heights, MD 21090   |  
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Ranked #2 of 29 Hotels in Linthicum Heights
Elk River, Mn
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“4+ stars--but pool cold and hot tub closed on our visit...”
4 of 5 stars Reviewed January 11, 2013

We love Country Inns--and this was no exception with clean facility, courteous and helpful staff, nice breakfast--including make your own waffles! Elevator, AC, apples and cookies in lobby.

However, after walking the capitol all day we hoped fora swim and then soak our feet in the hot tub.
Pool was too cold to even get in and the hot tub was not working.

Still a good visit--otherwise a 5 when it comes to value.

Room Tip: Nice base between DC and Baltimore--visited both for family vacation during summer
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
Your satisfaction means a lot to us, and to be able to hear that we have served you well is more than enough to inspire us to work harder than hard to give our valued guests the best service they deserve at all times. Thank you for sharing to us your wonderful experience and it brings us great joy that you appreciated our very reliable staff as well as the hotel cleanliness and the breakfast selection offered. We apologize if the hot tub was not available during the time of your stay and the pool temperature was not of your liking. Thank you for helping us to further improve by giving us your insightful feedback. We hope to serve you again very soon.
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247 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Rainier, Oregon
Top Contributor
389 reviews 389 reviews
40 hotel reviews
Reviews in 121 cities Reviews in 121 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed here because of the proximity to the airport, and to a daughter in DC. The property was outstanding in every way - 3 minutes from BWI, newish condition, large spacious rooms, great amenities, hearty breakfast. There were airline crews from several domestic airlines staying here when we did, indicating that it was a good deal. My only concern was with the (male) staff. The young man at the front desk when we checked in appeared to be afflicted with a bad case of "New-York-City I don't care an iota about you" attitude. He was only moderately efficient, but eventually did his job. A different young man the next day was similarly unconcerned about customer service. Finally, on our checkout day, the shuttle driver was positively surly. He may have been up all night, but still he should realize that the customer is the reason his paycheck comes, and at least pretend to be human, instead of a troll.

Room Tip: Even-numbered rooms face the airport and not the hillside behind.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
It is indeed regrettable to hear that we have not met your expectations in the best possible way, and for that we are deeply sorry. We wish to thank you for taking the time out of your busy schedule to inform us of how we may better improve in the delivery of our services. The constructive feedback you gave regarding our customer service in total will not go unnoticed and rest assured that this will be given its due action to correct such deficiency. We sincerely hope that we may be given another chance to make it right on your next visit to the area. We hope to see you again soon.
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Oklahoma City, OK
Top Contributor
195 reviews 195 reviews
28 hotel reviews
Reviews in 72 cities Reviews in 72 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed January 5, 2013

We booked two nights here over Christmas and chose this hotel because it was close to the airport and we found a good deal online. We ended up coming in a day early and the manager gave us the same rate we had for our other nights. Nice of him to do that!

The hotel shuttle picked us up at BMI at midnight on Christmas Eve (no problem with arriving at that late hour on a holiday!). The front desk receptionist was very friendly. We were so pleased when we got to our room. It was very spacious with a sofa, microwave, refrigerator, sink area, and comfortable king sized bed. The bathroom was large and very clean. I noticed the drain stopper to the tub didn't work and called to report it. Within 5 minutes, someone came and fixed it immediately. What service!!!

We had not originally planned to spend Christmas day there but were pleased when the hotel shuttle took us to a movie theater down the street. We called after our movie and they picked us up! They were also willing to drop us off at a restaurant! That's service.

We had booked and prepaid a second room for our daughter and her family. Because of weather, they were not able to make it and we had to cancel their reservation. But again, the manager went beyond our expectations and credited the amount we prepaid for that room to the extra night we stayed.

All in all, we would definitely stay there again and wholeheartedly recommend this hotel to anyone. We didn't try out the pool (which was one reason we selected this hotel) but it looked nice. The breakfast was good and the cookies in the lobby were yummy. The fire going in the lobby fireplace was so warm and welcoming.

Everyone we met who worked at this hotel (from the manager to the shuttle driver to the maintenance man to the breakfast lady) were exceptional! Thank you for a wonderful stay!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, October 21, 2013
It is our goal to provide our guests the best service there is to offer like no other hotel can, and we sincerely appreciate the time you took in writing us your valuable feedback to commend us for the services we have given you. We couldn’t be more pleased to have served you well and made your stay a memorable one. It pleases us to know that you appreciated the entire hotel experience in total, for we wish to make the stay of our guests as comfortable as possible while giving them the best value for their money. We hope to be of service to you again very soon.
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Goldsboro, North Carolina, United States
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 11, 2012

Came back to our favorite hotel. We've stayed here before. Always get the King Suite and it's awesome. First, staff are very welcoming and friendly. Second, rooms were great and the king bed is so comfortable, had a great nights sleep. Third, there's the free breakfast. Wow, if you walk away hungry, something is wrong with you. The eggs are done perfect, and the best coffee ever. Coffee is there 24/7 and then they have the most delicious cookies setting out to take and always some apples (Granny Smith, my favorite) and bananas. I recommend this hotel and will be back soon.

Room Tip: We like the King Suite because the bedroom has a door you can close off. My husband likes to watch...
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Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, December 18, 2012
Dear Barbara B,

It's great to see a review from a repeat customer. We appreciate your kind words and tips for other travelers as well. I agree the King Suite is a great option. We look forward to welcoming you back soon. Thanks for staying with us.

Sincerely,

Steven Hock- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 10, 2012

I checked in on a Sunday afternoon, middle of a Ravens game! Zack at front desk was the epitome of excellent customer service! He accommodated my upgrade request, and got me into a really nice room in a matter of minutes, thank you Zack!
My stay has been excellent, breakfast very good!

OK, bed is about average, but room very nice.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, December 18, 2012
Hello yakekatie,

It's great to see one of our staff members recognized on here. I will make sure Zack sees your review and we will also post it for all the staff to see. Thanks for staying with us and for the great rating. It'd be a pleasure having you back.

Sincerely,

Steven Hock -General Manager
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West Palm Beach, Florida
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 25, 2012

Stayed here for 3 nights and enjoyed it. The staff at front desk were always helpful and smiling. My room was very clean and comfortable. The bed and pillows were very comfortable and I heard NO noise as I slept or otherwise! There is free wi-fi and free breakfast as well. Very good parking and also shuttle service with a pleasant driver to the airport. This hotel just needs a little cosmetic updating but very pleasant place to stay.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, December 18, 2012
Dear smoothamaretto,

Thanks so much for the great review. Its always a pleasure to read kind words from one of our guests. It is my sincere goal to make sure all of our guests feel at home here. If there is anything you need, feel free to call me directly next time you are coming to the BWI Airport area; I have listed my phone number below. We look forward to welcoming you back. Have a great holiday!

Sincerely,
Steven Hock- General Manager
(443) 577-1036
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Texas
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 11, 2012

Paid $57/night for 4 nights via Hotwire.com

Free Parking!

Awesome staff who are exceptionally nice! Melissa and David at the front desk were eager to offer assistance and provide information when needed. Check in was fast and easy.

Free WiFi code lasting a week. It changes on Mondays. Code provided with room key.

Room 225 is a corner room, free from odors, slightly outdated decor, well maintained, and sleeps well. The bed is quite comfortable! There was not a noise problem with this room, although you could sometimes hear plumbing sounds (toilet flushing) through the walls.

The shower/tub is a bit small, but has great water pressure. The water stays nice and hot.

Standard free continental breakfast 6am-10am weekdays, 7am-11am weekends.
They provide juice, coffee, bagels, pastries, fruit, cereal, waffles, bacon, eggs.
The cups provided for juice/water are too small (4 ounces).

The free shuttles to/from airport are very spacious and nice. Only an 8 minute commute to the airport.

Would stay again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStevenHock, General Manager at Country Inns & Suites BWI Airport, responded to this review, December 18, 2012
Dear Graygab1,

I'm very impressed with the pictures you took of the hotel. Its nice to see pictures of the front desk associates and other great parts of the hotel you wouldn't normally see online. Thank you for your business. Its great to see all the information on the breakfast and other amenities we have. I hope other travelers in the area see you review and take your recommendations. We'll look for you next time.

Sincerely,
Steven Hock- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inns & Suites BWI Airport

Address: 1717 West Nursery Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Linthicum Heights
#3 Family Hotel in Linthicum Heights
#3 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inns & Suites BWI Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
The Country Inn & Suites BWI Airport hotel in Baltimore is just two miles from Baltimore Washington International Thurgood Marshall Airport and convenient to Downtown Baltimore, Annapolis, Washington D.C. and the Baltimore Washington Parkway. Located in the BWI Hotel District in Linthicum, Maryland, this Country Inn & Suites is convenient to a number of area businesses and attractions. Guests are sure to enjoy this Linthicum hotel's convenient location, comfortable accommodations and customer-centered service. ... more   less 
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Also Known As:
Country Inns & Suites Bwi Airport Hotel Linthicum
Country Inns And Suites Bwi Airport
Country Inn Linthicum
Country Inn Bwi Airport
Linthicum Country Inn

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