We stayed here because of the proximity to the airport, and to a daughter in DC. The property was outstanding in every way - 3 minutes from BWI, newish condition, large spacious rooms, great amenities, hearty breakfast. There were airline crews from several domestic airlines staying here when we did, indicating that it was a good deal. My only concern was with the (male) staff. The young man at the front desk when we checked in appeared to be afflicted with a bad case of "New-York-City I don't care an iota about you" attitude. He was only moderately efficient, but eventually did his job. A different young man the next day was similarly unconcerned about customer service. Finally, on our checkout day, the shuttle driver was positively surly. He may have been up all night, but still he should realize that the customer is the reason his paycheck comes, and at least pretend to be human, instead of a troll.