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“MY EXPERIENCE With THE HILTON” 5 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #5 of 29 Hotels in Linthicum Heights
Fort Washington, MD, United States
1 review
3 helpful votes 3 helpful votes
“MY EXPERIENCE With THE HILTON”
5 of 5 stars Reviewed August 9, 2014

I found my experience with The staff to be Excellent and was treated the Desk as if we were family. The cookies were great and so were the people. Thanks again for a great visit. Will repeat in the near future.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Hello Eric H,

Thank you for choosing Doubletree BWI and for taking the time to complete a survey. Thank you also for recognizing our friendly staff. Please come back and see us next time you're in the BWI area.
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761 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • Italian first
  • Japanese first
  • Spanish first
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English first
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 7, 2014

Surly front desk staff, did not apologize or correct (or offer to correct) 4 hour electric outage and room not made up. Outside area dominated by loitering thugs - did not feel safe. Will not stay here again

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Dear TWS,

I want to personally apologize that you felt anyone at Doubletree BWI treated you in an unfriendly manner. We cannot apologize enough for any inconvenience caused by the outage. We did encounter a power outage - as did many other business/residence in a wide area served by BGE. I hope you were able to take advantage of complimentary breakfast in the hotel restaurant that was extended to all our guests. Should your travels take you to the BWI area, please do not hesitate to contact me directly as we would appreciate the opportunity to make it right!
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

Rooms were nice and comfortable. Housekeeping excellent. Buffet breakfast and Brunch was good. Hotel lost power Sunday morning for approx. 4 to 5 hrs. Disappointed with carryout from hotel restaurant for breakfast. The condiments - (syrup was so old it was like jelly instead of syrup). Front desk in the evening not attentive. one employee handling phone call while the other doing paperwork and not paying attention to guest standing there. Location is great.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Dear 239eunicel,

Thank you for choosing Doubletree BWI for your family reunion. We certainly appreciate the time you took to complete the survey. We pride ourselves with having friendly staff and great accommodation so we're disappointed when we fall short of delivering that to all our guests. We're always striving to be better in all aspects of service and your comments about the restaurant and front desk are heard loud and clear. Thanks again!
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Philadelphia, PA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 6, 2014

I stayed at the DoubleTree BWI location for a business trip. The location was convenient to both the airport and Amtrak. I did have to call twice for a shuttle pick-up once I arrived at the Amtrak station. It took more than 45 minutes for the shuttle to arrive. My room was spacious and quiet. I was on the 7th (top) floor. I had no issues at all with the room. I do wish the restaurant had more plant-based meals/offerings. All of the sandwiches on the lunch menu included either meat or cheese--and I eat neither. It would have been nice to have a grilled veggie wrap or bean burritos or something along those lines.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Dear ShellChelle901,
Thank you for choosing Doubletree BWI for your recent stay and for taking the time to complete a survey. Our chef and culinary staff tries to make the menu appealing for all our guests but we realize that sometimes we fall short. Please know that while something might not be listed on the menu, the staff is more than willing to cater to your specific likes if you let your waiter know. I hope you give us another try when you're back in the BWI area and you can try our caesar salad wrap or our roasted vegetable panini,
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Raleigh, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2014

Great place to stay and very courteous staff. I had the 1 king size bed room with a sofa bed. The room was immaculate and I will stay at the double tree again as the location and room were magnificent. As well the staff provided everything I needed and more without any hesitation.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Dear Gregory J,

Thank you for taking the time to complete the survey. I coudln't have said it better myself. Friendly staff, great accommodations, ideal location! All great reasons to choose Doubletree BWI. We hope to see you again when next you're in the BWI area.
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 4, 2014

Everything is always very good, the front desk and Bar/Restaurant staff are always professional and courtesy. The in room dining service was very slow and presentation and amenities were poorly executed.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Dear Keith M457,

Friendly staff is one reason I'm proud to be part of the Doubletree BWI family. I'm sorry to hear that you had a less than stellar experience in the restaurant/roomservice. We're always working on becoming better and your comments show us that there is always room for improvement. Thank you for choosing Doubletree BWI and for taking the time to complete the survey!
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Long Island, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2014

We were flying out of BWI in the morning so we stayed at this hotel the night before so we would be close to the airport. It was very nice and very quiet. The food could definitely be better though. I liked the idea of everyone getting a warm cookie at check in. And the shuttle to the airport was a nice clean bus.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review, September 1, 2014
Hello KevinG,

You've found us out - first the cookie, then a cozy room and other amenities like our complimentary airport shuttle! We're happy you chose us and look forward to seeing you again when you are in the BWI area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Linthicum Heights
#3 Family Hotel in Linthicum Heights
#5 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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