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“Recent Stay” 3 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #3 of 29 Hotels in Linthicum Heights
Newnan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Recent Stay”
3 of 5 stars Reviewed April 16, 2014

When I arrived in my room, the bed appeared that someone had been laying on it watching TV. The TV remote was on the bed. Papers from hotel were on the night stand but were not in order. Looked like someone had just thrown them on the stand. Called front desk and they moved me to another room. When I checked out the gentleman that checked me out said he would email me a copy of my receipt. Never received it. Had to call back and have them send it. I have stayed here before but was not really impressed with the property but it was only thing available on a short notice trip.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 24, 2014
Dear James M,


Thanks for the review. Your room was not up to our usual standard, so thanks for sharing about your experience. Rest assured, we will use your comments to help us improve. We take your feedback seriously! I have shared your comments with my Executive Housekeeper-- we need to do better. Thanks for choosing Doubletree by Hilton BWI.
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711 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Baltimore, United States
1 review
3 of 5 stars Reviewed April 14, 2014

We ordered 3 meal through room service. My food arrived cold. there was only one set of napkins and flatware. I had to call three times to get the problems remedied. The following night we ate in the dining room. We we pushed to have their event special and had to request real menus twice. Our server was overwhelmed and we received less than adequate service. This was not his fault as he informed us the manager had him doing room service delivery as well. The hotel knew that they would be busy that weekend and they were clearly understaffed. The heating / Ac system in or room was faulty and the shower nerver fully engaged.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 15, 2014
Dear Karen F,

Thanks for the review. We always welcome all types of feedback, because we know that listening and responding to issues is the best way we can grow! Your experience was not typical of the high level of service we strive to deliver. I have shared your review with my Restaurant Manager. We need to do better! Thanks for choosing Doubletree by Hilton BWI.
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OMAHA NEBRASKA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2014

very very friendly staff. if you are visiting DC it was absolutely perfect. shuttle took us to the train, got on, short train ride to union station and there u are in the heart of DC. everything was perfect!!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 15, 2014
Dear Sharon M,

Thanks for the review! It sounds like you took advantage of our great location with proximity to both Baltimore and Washington DC. Thanks for choosing Doubletree by Hilton BWI.
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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2014 via mobile

After a long day of flying across country it is so nice to walk into a hotel and be greeted by a friendly smile! Michael provided excellent customer service at the front desk. He was willing to talk to customers even when it was late and dealing with other people. He was clear when explaining where rooms are, shuttle times and rates. I felt he went out of his way to make guests feel comfortable. The rooms were clean & the beds were comfy. The bar was busy but the service was great. I'd definitely recommend this location to others.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 15, 2014
Dear SWAStew,

Thanks for the review! We love our partnership with Southwest. Thanks for recognzing Mike, he is one of our best. I wish you safe travels- we look forward to seeing you again at Doubletree BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2014

Nice, full service, clean hotel. Outstanding service from the front desk. I had made a mistake on my reservation and Mike R. and Frei bent over backwards to take care of me. The hotel itself is nice, clean, modern rooms, and good food in the restaurants. If you need a hotel in the vicinity of BWI Airport, I would highly recommend this one.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 15, 2014
Dear CptSlow717,

Thanks for the review and thanks for recognzing Frei and Mike. They are true hospitality professionals. Your recommendation to fellow travelers means the world to us. Thanks for choosing Doubletree by Hilton BWI!
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Louisville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 9, 2014

Great hotel - good amenities. comfortable stay. Ideally located to BWI airport - Easy access to Baltimore or DC as well as other locations in the area. Rental car a must - but no charge for parking. Had a dinner at the Inner Harbor, Baltimore- Early flight next morning - great location - easily returned rental car and got to airport. No sounds as to planes landing or taking off.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 15, 2014
Dear Tammie Z,

Thanks for the review! It sounds like you had a great visit to "Charm City". We hope to see you again at Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
owings, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

The stay was excellent and the staff was very friendly. The food in the restaurant was good and the rooms were quiet. The staff was extremely kind and just an enjoyable experience. I would definitely recommend this hotel to anyone.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 15, 2014
Dear Patti D,

Thanks for the review! Quiet rooms, friendly staff, and good food......that's us! Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Linthicum Heights
#2 Romantic Hotel in Linthicum Heights
#4 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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