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“Good Hotel” 5 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Park, Stay & Fly
Ranked #5 of 29 Hotels in Linthicum Heights
Certificate of Excellence 2014
Baltimore, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Good Hotel”
5 of 5 stars Reviewed October 27, 2013

This was just a weekend stay. The customer service of this hotel is excellent and its very updated and clean. I have been here multiple times and they always take care of me. I would highly recommend this hotel.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
Dear RJRK23,

Thanks for the review. We love to hear from repeat guests! Thanks for mentioning the customer service and cleanliness. We know how important these things are to travelers. We look forward to your next visit. Thanks for choosing Doubletree by Hilton BWI.
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840 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Italian first
  • Japanese first
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English first
Delaware
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 22, 2013

Since we live a 3-hr drive away from the excellent BWI airport we usually book (via Priceline bidding) a 3-star or higher airport hotel to make early morning flights or late evening arrivals less stressful. Since this Doubletree hotel - like several other upscale BWI hotels - offers even long-term parking for guests for only $6 a day the savings may even pay for the hotel. We then take the free hotel shuttle bus.
As other reviews confirmed, this hotel deserves it's 3-1/2 star rating. Clean, comfortable bed, fast Internet (they gave us a coupon for free Internet at check-in despite our low rate paid). Coffee maker, fridge, microwave; everything worked. As always, we called the day before asking for an especially quiet location, such as a higher floor and/or at the end of a hall, our bed preference - and got it all. Wonderful front desk staff. Actually, the entire hotel is located away from any busy highway, yet only about a 10 min shuttle drive to the terminals.
The bathroom is small, and there is no indoor pool like in another similar rated BWI airport hotel where we stayed the last time, but there is an outdoor pool; of course closed already in Oct.

Room Tip: Call a day or more ahead to give them room location and bed preferences, or - if needed - handicappe...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
Dear askjens,

Thanks for the review! I think you can tell that we treat every guest with care, no matter the rate or where you made your reservation. All get the same great service and attention! As we say here at the hotel, "Consider it Done". Thanks for choosing Doubletree by Hilton BWI.
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Medfield, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 22, 2013

Upon first impression, this seems like a nice hotel, even if it is a bit out of the way from BWI. But upon closer inspection, this place is dirty and rundown. The carpets looked like they hadn't been vacuumed in days. Worst of all, when I got into bed, I felt something in the sheets. Turns out it was a pair of dirty socks that had been made into the bed. Disgusting. I won't be back.

Stayed September 2013, traveled solo
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
SoxFan2004,

Thanks for the review and congrats on the World Series. I think you can tell from fellow travelers' reviews that your experience was not typical of the high level of cleanliness and service we typically deliver. I have shared your comments with the Housekeeping team. On behalf of the entire team, I apologize for the issues you encountered. Please don't give up on us, we would love another chance! Thanks for choosing Doubletree by Hilton BWI.
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SAINT LOUIS, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 22, 2013

Foam pillows requested at noon not received until the next day. Refrigerator request- all were taken and none available. Recycling is for appearance, but not done. Everything goes in the same bin. Charges over $1 for a bottle of water and no free morning coffee or tea in the lobby like most other hotels. Restaurant was Good and Fast

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
Dear Bruce F,

Thanks for the review. You bring up some excellent points. No matter how good we are, you remind us that we can always be better. And we will get better! Thanks for choosing Doubletree by Hilton BWI.
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Nashville
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 20, 2013

On October 7th I was laid over in Baltimore do to weather and had to catch a morning flight. I was on a quick Business Trip and needed to go to Wal Mart to pick up personal items (Toiletries, Clothes, etc.) since my luggage went on to my final destination. The nearest Wal Mart was15-20 minutes away and too far for the shuttle to take me and a Cab would have cost me a fortune.

A Shuttle Driver by the name of TK after he got out of work at 11:00pm offered to drive me in his personal car and bring me back on his own time & dollar. I am very greatful to this young man as he wouldn't take nothing for his time.

These are the kind of people that makes differences in the World for the positive and I hope this young man will be commented on his personal touch to the customers...

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
Dear Eric R,

Thanks for the review! Here at Doubletree BWI we understand that travel can be rigorous. I am so proud of TK for helping you. He is a true hospitality professional! Thank you for recognizing him and thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bel Air, Maryland
1 review
4 of 5 stars Reviewed October 20, 2013

We stayed here as a family before an early morning flight. They offered a park and stay package that covered our parking for a week and shuttle service to and from the BWI Airport. Rooms were clean and comfortable. We did not hear airport noise or other noises in the room. The staff was friendly and courteous and replied promptly to our requests. We will stay here again when flying out of this airport location!

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
Dear Traveler6010,

Sounds like we won another loyal customer! Thanks for the review. We are fortunate to be located away from runway noise, which means no planes above. Our park and fly packages are some of the most affordable in the area, I am glad you took advantage. Thanks for choosing Doubletree by Hilton BWI.
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Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 19, 2013

Pros: Near airport, free shuttle, great in-house restaurant and quiet rooms. Cons: Other than the front desk staff, no one spoke English. The staff person at the hotel's snack/convenience store was friendly, but knew very little English when asked a question. Also, slight water damage on ceiling of room, broken/unsafe electrical socket behind bed and finicky shower temps. But overall I would stay again.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, November 18, 2013
Ryan405,

Thanks for the review. Glad to read you would say again! We immediately addressed the ceiling. Thanks for posting good information; your satisfaction is important to us! We look forward to seeing you again at the Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Linthicum Heights
#5 Family Hotel in Linthicum Heights
#6 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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