I have to say - the Staff at DoubleTree BWI are the best I've ever had on my travels to the DC/MD/Baltimore area! I've used several other hotels neighboring and the DoubleTree BWI are better than the rest! 80% of my weekly travel is to the DoubleTree by Hilton BWI and I will not stay anywhere else...From Dee-Dee, Olive,Frei, Pierre, Simi, Desiree to the hotel staff are very, very friendly and will assist on anything when asked.
Their motto is ' C.I.D - Consider It Done...' And it gets done!
Dee-Dee; the Manger on Duty when I return from my daily activities always...ALWAYS welcome me with a warm smile and ask kindly ' How was you day? I hope it was well...' Not only Dee-Dee, but EVERY member of the staff have the same ethics and treat their customers with great respect.
Dee-Dee and team know who to treat returning and new customers/visitor to the Doubletree by Hilton BWI... A+