This hotel was so close to meeting my expectations the first night, but then it all went down hill from there.
The Bad: All of the public areas were incredibly warm, I once passed a thermostat that showed 84 degrees inside. The elevators always had trash (and even spit) on the floor. After our second night, the room was never cleaned. I inquired on the phone as to why this happened and asked for fresh towels. After an hour, I went to the desk and did the same. Altogether it took 4 attempts to actually get fresh towels, although we never had an explanation as to why our room wasn't cleaned. One of the shuttle drivers was friendly and outgoing, the other one literally yelled at passengers to get on and off his shuttle. The last night there the power was out, which I understand was out of their control, but none of the stairwells were labeled, which made getting to our room difficult in the absence of working elevators.
The Good: We ate at Eden's Landing Restaurant on 4 separate occasions, and I really enjoyed my food each time. If you are a seafood lover like myself, be sure to try either the crab cake sandwich or dinner. Although, the sandwich has the same size crab cake for $10 less. The bar staff was incredibly friendly and attentive. I would like to give a major shout out to Lew. Even when the bar and lounge were full he made sure your drink was always full!
I think for the premium price they charge for a room, they would have a better grasp on housekeeping and customer service, especially since the whole staff wears a "CID" button, standing for 'Consider it Done.' Oh, the irony! I should also mention the shuttle will take you to a handful of local restaurants, since nothing is really within walking distance.