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“Not what I was expecting” 3 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #9 of 29 Hotels in Linthicum Heights
Certificate of Excellence
k'ville
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not what I was expecting”
3 of 5 stars Reviewed July 16, 2013

This hotel is decorated beautifully, however, I stayed on the seventh floor over the fourth of July weekend and it felt like I was outside. The hallway was 85 degrees. The room looked nice, but it could have been cleaned better. There was a face cloth behind the door that stayed there the whole weekend which tells me that their cleaning staff do not look behind the door when cleaning. At check in, we originally was suppose to be on the floor with the rest of our family reunion and was told there were no other rooms but someone else came in and was given a room on that floor, so we had to let the front desk lady know that we were not happy. She gladly made it happen and we stayed on the floor with the rest of the family. Overall, it was nice, but I was expecting more since it is a Hilton and I had just left a Holiday Inn Express in DC and it was well above what I expected for a Holiday Inn Express. The staff was nice but it took them almost 45 mins to get towels to my room. They are a little slow, but they maintain their professionalism and I would still recommend this hotel to others.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Dear Sharna W,

Thanks for the review. I am so glad that is spite of some of the difficulties you would still recommend us. I hope you had a great family reunion. Thank you for all the information and thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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896 reviews from our community

Traveler rating
    476
    218
    121
    49
    32
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

Even though I was checking in late to a sold out night, Pierre and Mike made the process enjoyable. The room was clean and comfortable. To top it off, the breakfast was great!! With hundreds of people eating breakfast, the staff was still able to keep the area clean.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Dear Jack P,

Thanks for the review! Mike and Pierre are true hospitality professionals. I am glad they are part of our team. Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed July 10, 2013

Truly one of the better (small) hotels we've been to!
We are spending five days with my son's swim team for a swim meet at UMBC aquatic complex. The hotel was booked by our team, but we couldn't be happier. Every single member of the staff is professional and eager to help; you can tell the upper management makes sure the entire organization of employees are properly qualified, experienced and available.
We requested a refrigerator which was absent from our room upon arrival, but after inquiring with Debbie and Frei at the front desk, less than 15 minutes later, guest services sent a gentlemen with a small fridge and it was installed within minutes.
Big thank you to all the hotel employees!

Room Tip: Hilton Honors will get you a free room upgrade!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Dear saminnewyork,

Thanks for the review! We do strive hard to be the best hotel at BWI, so thanks for noticing our efforts. Debbie and Frei are excellent representatives of the hotel; I am gald you mentioned them. Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 10, 2013

I've stayed here on business nearly every week for the past 6 months. The staff has been uniformly helpful and efficient. They've remembered my name and preferences since my second stay. The rooms are nice, clean, and roomy. The downstairs restaurant is not very good, but the morning breakfast is more than adequate. The location is great for travelers needing to stay near the BWI airport, and there is no airport noise.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Catbert10,

Thanks for the review! We appreciate your loyalty. I can tell from your other reviews that you have tried a number of hotels at BWI. Thanks for choosing Doubletree by Hilton BWI!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Forge, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2013

Great place to stay. No airport noise. Hotel is very clean. The staff is very professional. The only complaint about our experience is the the shuttle service to the light rail station after the baseball game was slower than the other local hotels.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Dear Adam M,


Thanks for the review. Sorry to read that your wait was longer than expected at the Light Rail Station. But I am glad you call this a "great place to stay". Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

Easy shuttle, quick check in, great bed, cookie. BOOM. Just what I needed after a LONG trip home from Spain. Clean. Quiet. The wings at the bar were good. The beer was even better. Shuttle to BWI right on time.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Dear motownmanglers,

Thanks for the review! Tasty wings and cold beer-welcome back to America! Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cody, Wyoming
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 8, 2013

On route home in the Rockies from Oslo via Newark. Arrived feeling like a bunch of over-ripe bananas. And it was HOT out. Reception was quick, friendly and courteous. And who can turn down hot chocolate chip cookies? Room was on the 3rd floor facing the pool, our view was of shady trees. It was blessedly peaceful, cool, and quiet. We were the only ones in the restaurant and both ordered crab cake sandwiches. They were HUGE and mostly pure crab meat. Checkout the next morning and bus to WBI was efficient and fast. For a Baltimore lay-over I recommend this hotel whole heartedly.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 29, 2013
Dear KLM_Cody,


Thanks for review! You had quite a journey. I am glad we could provide some respite from the rigors of travel. Thanks for the recommendation and thanks for choosing Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#5 Romantic Hotel in Linthicum Heights
#11 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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