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“Average Hotel” 3 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Park, Stay, & Go Package
Ranked #3 of 29 hotels in Linthicum Heights
PA
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
“Average Hotel”
3 of 5 stars Reviewed June 16, 2013

We stayed here for the park, stay and fly package we booked through Buy Reservations.com. Overall a very average experience. Hotel had us coming in the night before and no reservation for the night we had booked. they put us in the wrong room (1 bed) and we had requested a room with 2 beds. the first room had stains on the carpet. they moved us to the room we requested but it took a phone call and a trip to the lobby to do this. The hotel shuttle driver hassled us for parking in the loading zone under the portico to unload the luggage while we checked in. There were no restaurants in walking distance so we had to eat in the hotel restaurant which was very average. This hotel does not meet the usual Hilton standards. We'd only stay here again if they offered the lowest rates.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear LM77,

Thanks for the review. Your stay was not up to snuff; we are better than that. On behalf of the team, I apologize for the issues you encountered. We would welcome a second chance! Thanks for choosing Doubletree by Hilton BWI.
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688 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
richmond va, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 13, 2013

this hotel was very clean, the staff was very accommodating, professional and courteous. we were very relaxed and did not have any apprehensions about security. they enabled us to have a perfect weekend getaway. we will definitely be staying there again whenever we're in that area.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear Derek M,

Thanks for the review. I am thrilled to read that you will be back. I speak for the whole team when I say how much we love winning a guest's loyalty. Thanks for choosing Doubletree by Hilton BWI.
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1 review
5 of 5 stars Reviewed June 11, 2013 via mobile

I'm actually still here right now I just wanted to write a review. Everyone here is friendly and caring. The cookies were delicious and the room service was wonderful. I just wish we had a refrigerator! Ha! And get better basketballs for the court! ;)

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear Aaron_Harvey,

Thanks for the review. As you know, we jumped all over this! Since you mentioned still being in the hotel, we immediately located your room and brought a fridge. Also, I hope the newer basketball worked out better. As we say here at the hotel, "consider it done"! Thanks for choosing Doubletree by Hilton at BWI.
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Alpharetta, Georgia
1 review
5 of 5 stars Reviewed June 10, 2013

After having a terrifying experience in another hotel closer to a lacrosse tournament, my daughter and I walked into the Doubletree Hotel and was greeted with a smile by Desiree. She was more than accommodating to our needs. My stress and anxiety level were high but the warm cookies and a 40 minute nap helped the emotions disappear. I want to thank the hotel manager, Frei and her staff, Josh and Michael for sending up a plate of cheese and crackers for my daughter and I and a bottle of wine. The customer service and attention to detail at this hotel was superb. Thank you so much for making my experience at he Doubletree the highlight of my weekend.....
Cathy Goldstein

Room Tip: prepare to have the luxuries of home and sweet dreams to add!
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear cathy g,

Thanks for the review! I appreciate you recognizing Frei, Josh, Desiree and Michael. All are great representatives of the hotel. I am sorry you had a bad experience at another hotel, but I am glad that if meant you came our way! Thanks for choosing Doubletree by Hilton at BWI.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed June 8, 2013 via mobile

Super friendly staff!!! I stay here regularly and it doesn't matter what time if day I arrive!!! I am greeted with the same, pleasant attitude. This is refreshing as I travel for a living and don't always get to experience this level of customer service!!! I recommend this hotel over the many other choices in the BWI area.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear Swaguy,


Thanks for the review! As a frequent traveler, you kudos mean all the more to us. We are so glad to provide some respite from the rigors of travel. Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State Line, Pennsylvania USA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 6, 2013

A month prior to our visit we made reservation at this Doubletree and was disappointed that they did not honor our request for type of room. I might also mention that the cookie(s) offered were not warm. We stayed in a Doubletree in Florida several years back and their attitude and accommodations were right on - the Baltimore one seems to be less customer friendly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear heidihope,


Thanks for the review. Ouch! This one hurts. We pride ourselves on providing friendly customer service, so for you to say that Florida is better is a real signal to us that we didn't deliver our customary hospitality. Sometimes we need a gentle reminder to bring our "A" game each and every day. We will do better (and make darn sure the cookie is warm)! Thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Maryland
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 3, 2013

We stayed here overnight on our wedding night because it was close to BWI airport and we had an early morning flight to Jamaica. Oh my goodness, I wish we could have taken the bed home with us. This hotel is so cozy and comfortable. Very clean, as well. We were greeted pleasantly by the gentleman at the front desk and everything was so quick, checkout was simple too. The price was shockingly affordable once we saw how luxurious this hotel is. I really hope we have another chance to stay in this hotel. My only complaint is that they gave us only one cookie....I think we each should have had our own cookie, because they were really good!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 5, 2013
Dear chccamaro,

Congrats on your wedding! I hope you had a wonderful honeymoon! Since you loved the bed so much you may want to check out this website: http://www.doubletreeathome.com/ where you can purchase all things Doubletree, from the bed, to linen, to terry, etc. Again, congratulations, and thanks for choosing Doubletree by Hilton BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Linthicum Heights
#3 Family Hotel in Linthicum Heights
#4 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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