We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic” 5 of 5 stars
Review of Doubletree by Hilton BWI Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save Saved
You added Doubletree by Hilton BWI Airport to your Saves list
Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Park, Stay, & Go
Ranked #4 of 29 Hotels in Linthicum Heights
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
“Fantastic”
5 of 5 stars Reviewed June 8, 2013 via mobile

Super friendly staff!!! I stay here regularly and it doesn't matter what time if day I arrive!!! I am greeted with the same, pleasant attitude. This is refreshing as I travel for a living and don't always get to experience this level of customer service!!! I recommend this hotel over the many other choices in the BWI area.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear Swaguy,


Thanks for the review! As a frequent traveler, you kudos mean all the more to us. We are so glad to provide some respite from the rigors of travel. Thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

728 reviews from our community

Traveler rating
    390
    184
    94
    36
    24
See reviews for
123
134
61
300
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
State Line, Pennsylvania USA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 6, 2013

A month prior to our visit we made reservation at this Doubletree and was disappointed that they did not honor our request for type of room. I might also mention that the cookie(s) offered were not warm. We stayed in a Doubletree in Florida several years back and their attitude and accommodations were right on - the Baltimore one seems to be less customer friendly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, July 1, 2013
Dear heidihope,


Thanks for the review. Ouch! This one hurts. We pride ourselves on providing friendly customer service, so for you to say that Florida is better is a real signal to us that we didn't deliver our customary hospitality. Sometimes we need a gentle reminder to bring our "A" game each and every day. We will do better (and make darn sure the cookie is warm)! Thanks for choosing Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Maryland
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 3, 2013

We stayed here overnight on our wedding night because it was close to BWI airport and we had an early morning flight to Jamaica. Oh my goodness, I wish we could have taken the bed home with us. This hotel is so cozy and comfortable. Very clean, as well. We were greeted pleasantly by the gentleman at the front desk and everything was so quick, checkout was simple too. The price was shockingly affordable once we saw how luxurious this hotel is. I really hope we have another chance to stay in this hotel. My only complaint is that they gave us only one cookie....I think we each should have had our own cookie, because they were really good!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 5, 2013
Dear chccamaro,

Congrats on your wedding! I hope you had a wonderful honeymoon! Since you loved the bed so much you may want to check out this website: http://www.doubletreeathome.com/ where you can purchase all things Doubletree, from the bed, to linen, to terry, etc. Again, congratulations, and thanks for choosing Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, United States
1 review
5 of 5 stars Reviewed June 3, 2013

My stay at the Doubletree by the BWI Airport is always a pleasant experience. Clean rooms, quiet location (despite being so close to the airport), professional and caring staff. I can't ask for anything better. I ONLY stay at this hotel and chain for that matter. They truly stand above so many hotel chains in every regard.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 5, 2013
Dear Marco S,

Thanks for the review! We value your loyalty to Doubletree. You describe what we are all about: clean rooms, quiet hotel, caring staff. We look forward to seeing you again at Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camden, Delaware, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 3, 2013

My wife and I recently had the privilege of staying at the Doubletree By Hilton Baltimore -BWI Airport in Linthicum, MD. The service that was provided to us was excellent. A minor preference incident was taken care of immediately. The Assistant General Manager apologized profusely about the mixup. After dinner we were surprised to find a gift in our room.

I would like to thank Ms. Frei Maashio for the personal attention. Her attention will guarantee our staying there whenever we are in the area for business, pleasure or when flying out of BWI.

I do not want to slight the rest of the staff at the hotel. Every question we asked was answered with a smile. We were constantly greeted with a smile and "can I help you".

Room Tip: You are not far from several restaurants.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 5, 2013
Dear John R,

Thanks for the review! I appreciated your email as well. Frei is an extraordinary woman and a true hospitality professional. Thank you for recognizing her and thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, Maryland
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 2, 2013

met my cousins from out of town.here. it was quiet.it was clean. we liked the devote. loved the modern bathroom.I slept so well.that I wanted to steal that bed....thanks for making our small family reunion a comfortable. enjoyaable stay

Room Tip: we had a good one on the 5 th floor
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 5, 2013
Dear dorpat2,

Thanks for the review! I am so pleased to read about your successful family reunion. I have great news for you-- you can buy a Doubletree bed and linen. Just go here: http://www.doubletreeathome.com/ where you can purchase a bed, linen, terry and all other things Doubletree. Thanks for choosing Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Maryland
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 2, 2013

Upon waking up in the morning, i discovered there was a roach in my bed. I was completely disgusted and will never ever stay at this hotel again. Obviously this hotel has a bug problem because I killed a spider that morning also, but I figured that wasn't a huge deal. But a ROACH,is completely unacceptable. My boyfriend tried called the front desk and was left on hold for over 5 mins, again completely unacceptable. We quickly checked out because I no longer wanted to be in the room. I asked to speak to a manager when checking out and the supervisor apologized and asked what she could do? The room was paid for in advance so i wasn't expecting the night to be free but her offer of free breakfast was insulting. We quickly declined. We would be crazy to eat at the hotel's restaurant. If there was a roach in our room on the 7th floor I can only imagine what's in the kitchen.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 5, 2013
Dear Quarles27,


Thank you for bringing this to my attention. Rest assured, we have a stringent Pest Control plan in place. Our rooms are regularly serviced by a national commercial provider. Additionally, we immediately place a room out of service anytime a bug is found in the room. That room is kept out of service until treated by our pest control provider. Our guest rooms and kitchen are regularly inspected by Hilton, by the County, and by the Health Department. We strive to maintain high levels of safety and cleanliness. Your experience was not acceptable, nor was it our norm. On behalf of the entire team here, I apologize for the experience. Thank you for choosing Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree by Hilton BWI Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#4 Family Hotel in Linthicum Heights
#9 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Hilton Hotels, Expedia, Travelocity, Hotels.com, Cheap Tickets, Despegar.com, Reservation Counter, Odigeo, TripOnline SA and Tingo so you can book your Doubletree by Hilton BWI Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

Owners: What's your side of the story?

If you own or manage Doubletree by Hilton BWI Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.