My wife and I recently had the privilege of staying at the Doubletree By Hilton Baltimore -BWI Airport in Linthicum, MD. The service that was provided to us was excellent. A minor preference incident was taken care of immediately. The Assistant General Manager apologized profusely about the mixup. After dinner we were surprised to find a gift in our room.
I would like to thank Ms. Frei Maashio for the personal attention. Her attention will guarantee our staying there whenever we are in the area for business, pleasure or when flying out of BWI.
I do not want to slight the rest of the staff at the hotel. Every question we asked was answered with a smile. We were constantly greeted with a smile and "can I help you".