Upon waking up in the morning, i discovered there was a roach in my bed. I was completely disgusted and will never ever stay at this hotel again. Obviously this hotel has a bug problem because I killed a spider that morning also, but I figured that wasn't a huge deal. But a ROACH,is completely unacceptable. My boyfriend tried called the front desk and was left on hold for over 5 mins, again completely unacceptable. We quickly checked out because I no longer wanted to be in the room. I asked to speak to a manager when checking out and the supervisor apologized and asked what she could do? The room was paid for in advance so i wasn't expecting the night to be free but her offer of free breakfast was insulting. We quickly declined. We would be crazy to eat at the hotel's restaurant. If there was a roach in our room on the 7th floor I can only imagine what's in the kitchen.