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“Average” 3 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Park, Stay & Fly
Ranked #6 of 29 Hotels in Linthicum Heights
Certificate of Excellence 2014
Winchester, California
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Average”
3 of 5 stars Reviewed May 2, 2013

This is an average hotel near BWI airport. I was not very impressed with the conditions of the room but the staff conducted themselves with customer service in mind. The customer service was great. I booked a non-smoking room but it had the odor of cigarettes which was terrible. We stayed on the seventh floor which is the top floor and after a hard rain, the celing was leaking. If the hotel would invest in upgrading the conditions of the property they would be so much better. Overall I would rate it as average but there customer service is top notch.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 6, 2013
Rosie951,


Thanks for the review. Your feedback is important to us. Rest assured, we immediately addressed the roof leak and had it repaired. Also,we are a 100% non smoking hotel, so it is always unfortunate when a guest chooses to ignore our smoking policy. We are committed to providing a smoke free environment. Thanks for recognzing our customer service and thanks for choosing Doubletree by Hilton at BWI.
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840 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 2, 2013

From the speedy check in by Desire, Pierre and Jobi, to my favorite bartender, Lew, this is by far my favorite hotel we stay in while traveling to BWI for work. I LUV these guys. I even got a button, CID(Consider It Done) and wear it on my apron all the time. What a catchy slogan and it's certainly appropriate. The housekeeping staff is friendly, happy, and always willing to accommodate your needs. You guys are A1 in my book! Thank you for all you do. And, the food is delicious! Best crab cake in BWI!......
LUV,
Your favorite Flight Attendant, Vickie :) <3

Room Tip: All are wonderful and quite.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 6, 2013
Dear Vickie D,

Thanks for the review! It means so much to us coming from someone who works for a company that knows a thing or 2 about service! And yes, our "Consider it Done" mantra is the backbone of our service culture. Thanks for the plug! We have so many great associates here, but you manage to recognize some of our stand outs: Desiree, Lew, Pierre and Jobi. We are proud of our partnership with Southwest. I wish you safe travels.
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Farmingville, United States
1 review
5 of 5 stars Reviewed May 1, 2013

Staff was very accommodating and pleasant. Our flight had been cancelled on Long Island and we finally made it to BWI. The airlines put us up in the Doubletree as be missed the connection to Las Vegas. The cookies were delicious and the pillows, oh so comfortable. We had arrived late and the restaurant was closing in 30 minutes and they prepared us dinner and told us not to rush. They were very nice.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 21, 2013
Dear Cecelia G,

Thanks for the review! Isn't travelling grand? I am glad you could be with us, even if it was unexpected! Thanks for taking the time to share about your experience at our hotel.
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Jacksonville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2013

Be careful around the furniture- shaved the side of my toe on the couch taking all the skin off. without the incident the price was outstanding for the area, the restaurant is very good ( a little pricey ) very convenient to downtown Baltimore and the airport

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 6, 2013
Dear Garrie K,


Thanks for the review. I appreciate you brining this incident to our attention while you were here. Rest assured, we addressed the couch immediately upon your check out. I hope you are OK. But I am glad to see that it did not diminish your experience with us. Thanks for recognizing our tasty food and convenient location. We hope to see you again at Doubletre by Hilton at BWI.
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Houston, United States
1 review
5 of 5 stars Reviewed April 29, 2013

The front desk personnel were very friendly and helpful and the cookies were great. I was at the hotel for the CardSharks Inc Bidwhist tournament and the Doubletree did an excellent job hosting the event and providing quality service. Thank you for a great experience.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 6, 2013
Dear Talmadge T,

Thanks for the review! We were thrilled to host the CardSharks tournament. What a great group. I wish you many more winning hands. Thanks for choosing Doubletree by Hilton at BWI.
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montgomerville pa
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

We stayed here 4/26-4/28 and thoroughly enjoyed our stay. The location is great. Convenient to D.C., Baltimore and Annapolis. Also the Arundel Mills Mall is right down the street and it si close to the BWI Airpot.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 6, 2013
Dear Joseph R,

Thanks for the review! I appreciate you mentioning our convenient location close to: Downtown Baltimore, Arundel Mills Mall and Maryland Casino Live, BWI Airport and more. But we trump our great location with a clean hotel and friendly staff. Thanks for choosing Doubletree by Hilton BWI.
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Gambrills, Maryland
Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

Friendly with great location. The hotel itself is a little outdated. I enjoyed being able to walk to many great restaurants. It is located right near a huge shopping district with many options for shopping. Best chocolate chip cookies!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 6, 2013
Dear Doug Y,

Thanks for the review! I am glad you had a great stay. We hope to see you again at Doubletree by Hilton BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Linthicum Heights
#5 Family Hotel in Linthicum Heights
#6 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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