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“Excellent customer service and upgraded room.” 5 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Park, Stay, & Go
Ranked #3 of 29 Hotels in Linthicum Heights
1 review
1 helpful vote 1 helpful vote
“Excellent customer service and upgraded room.”
5 of 5 stars Reviewed March 21, 2013 via mobile

We chose to stay at the Double Tree near BWI because they have a reliable shuttle service and the rooms are always clean. When we checked in, we were greeted by a wonderful customer service agent, Pierre. He was very welcoming and upgraded our room. Overall, the hotel was clean, comfortable, and spacious.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 26, 2013
Dear Delrocks08,

Thanks for the review and thanks for the kind words regarding our hotel: "Clean, comfortable and spacious"-- I can't put it any better than that. I think you can see from other comments by fellow travelers that Pierre is unmatched in delivering customer service. Thanks for mentioning him and thanks for choosing Doubletree by Hilton at BWI.
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712 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Cayman Islands
Top Contributor
151 reviews 151 reviews
52 hotel reviews
Reviews in 56 cities Reviews in 56 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 20, 2013

This hotel has two wings and I was out in wing A this time. I find rooms are comfy and well appointed. I had asked for no feathers and the room attendant brought me foam replacement but only 1 pillow when there are 4 pillows on the bed. Ate in the restaurant this time and had a great steak and vegetables. Employees, front desk and restaurant, were great - really making my stay.

Room Tip: Ask for away from elevator as believe it could get noisy in this area.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 26, 2013
Dear CaymanGreg,

Thanks for the review! As a Tripadvisor "top contributor", we value your opinion. I think you will agree that we have the best employees at BWI. We know that great service makes all the difference, but clean rooms and tasty food and beverage doesn't hurt either! I am glad you could experience all our offerings. Thanks for choosing Doubletree by Hilton at BWI.
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Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

After a long day of travel and client meetings, it was such a dream to get checked in by Pierre at the front desk. He was warm, friendly and very helpful. I will absolutely stay here again. It also was very convenient to the rental car return and to the airport. The bar also had a great selection of drinks to help end the night.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 26, 2013
Dear Brad37209,

Thanks for the review. At Doubletree BWI we understand how grueling life on the road can be. I am glad you could find some respite here at the hotel. Thanks for mentioning Pierre; he is an important part of our team. We look forward to your return! Thanks for choosing Doubletree by Hilton at BWI.
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 18, 2013

Hotel was conveniently located near the airport. Hated 2 hour traffic and staff scheduled pick up for my husband from the airport without hesitation when requested.
Checked in around 5 pm and line was very long. The lady at the desk was friendly and patient, She did not get cranky due to line and helped each person with a great personality.

Evening / morning staff were more than willing to answer questions regarding amtrak.
Had never taken train and ticket info was incorrect. Staff was friendly and helpful with directives.

Room was clean and we enjoyed our stay. Would definitely recommend this hotel for persons visiting via Baltimore. Jobi Joseph was most attentive whenever assistance was needed.
Have not stayed here before, but will definitely return.

Restaurant and bar staff were great too. Nothing bad to say about this experience.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 26, 2013
Dear Karen F,


Thanks for the review! I know other travelers will appreciate your thorough review. I am thrilled to read that we have won you as a loyal customer. We look forward to seeing you again! Thanks for mentioning Jobi; he is a fantastic representative of the Doubletree, and thanks for choosing Doubletree by Hilton at BWI.
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Arlington, Virginia
1 review
5 of 5 stars Reviewed March 17, 2013

On this trip did not stay at the hotel but parked my car at the Double Tree at BWI Airport.
The staff was attentive, accomodating, and turn around trips to and from the airport were
timely. Mike, at the hotel, went out of his way to see that our experience met our expectations.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 26, 2013
Dear Mark P,

Thanks for the review. Yes, we offer great park and fly options. I am glad we could be of service. Thanks for mentioning Mike, he is one of our best, and thanks for choosing Doubletree by Hilton at BWI.
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed March 17, 2013

It's not often you find a major brand offer free wifi, water, and business services. The rooms were very nice and the service fantastic! If you are in need of a quick overnight and emergency printing at a hotel that doesn't charge a grip, this is the hotel. It's close to the airport.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 26, 2013
Dear Mark W,

Thanks for the review! And thanks for mentioning our complimentary amenities. We believe we deliver the best value in town, and now I think you believe it too. We hope to see you again. Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
none of your business
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 13, 2013

Several rooms worth of room service items left in hallway for 20+ hours. Rotting food not cool.

Called front desk requesting service to obnoxiously loud AC unit and broken telephone, despite promise of a quick fix no one ever came.

Morning wait staff was extremely rude (Dinner staff was great and food was too).

Phoned manager on duty but never received call back.

Too many quality hotels in vicinity of BWI to waste your money here.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 14, 2013
Dear DTnotforme,


Thanks for the review. Your feedback is important to me. Clearly we weren't up to snuff! I want to do everything in my power to change your Tripadvisor name to "DT FOR ME". I have shared your comments with all of the relevant departments so that appropriate action can be taken. I have more details from your survey, which will help us to get it right. Your satisfaction is important to me, so I hope to hear back from you via the email I sent. We will do better! Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Linthicum Heights
#3 Romantic Hotel in Linthicum Heights
#3 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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