Several rooms worth of room service items left in hallway for 20+ hours. Rotting food not cool.
Called front desk requesting service to obnoxiously loud AC unit and broken telephone, despite promise of a quick fix no one ever came.
Morning wait staff was extremely rude (Dinner staff was great and food was too).
Phoned manager on duty but never received call back.
Too many quality hotels in vicinity of BWI to waste your money here.