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“A tale of two towers, in one hotel.” 4 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #8 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Columbia, Maryland, United States
2 reviews
“A tale of two towers, in one hotel.”
4 of 5 stars Reviewed March 6, 2013

Visited hotel, and was first given a extremely small room for a BWI area hotel. The heater was noisy and the shower went from hot to cold and back to hot without human intervention.
We inquired at the desk about the problem with the shower, and were upgraded to a bigger room in the newer tower of the building, and provided with free breakfast. Frei and Desiree were at the desk, and both were extremely helpful, even when there was a mix-up with the new room. The fitness room was adequate, one elliptical a few treadmills, weights, and bikes. I truly felt like I was being screwed when I got the smaller room, and it was embarrassing because it was a getaway with my wife. The room change made things much nicer. So, if you decide to stay here, try to get a room in the A Tower, and avoid the B- Tower, especially the rooms a the ends of the hallways. Honestly, I'm on the fence about going to this place again.

Room Tip: Choose the A tower and avoid rooms that are on the end of the floor.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear Paul M,

Thanks for the review. On behalf of the entire team, allow me to apologize for the sub-standard room you first received. This is not up to our usual high standards. As you can see from your fellow travelers' reviews, we believe in delivering a consistently superior product. I am glad the second room met your needs. Please don't give up on us, your satisfaction and your loyalty are important to us! Please be sure to let me know of your return to our hotel at adam.novotny@hilton.com. We will make things right. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,009 reviews from our community

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illinois, usa
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 4, 2013

Great staff, location close to everything ... expressways leading to outlet mall loads of restaurants 10 mins away. Staed long term for business and the staff was the best. Internet available, good gym (small) with bottled water and apples. Nice bar- food in hotel restaurant was pretty good and not too overpriced. Room was about average but bed was super comfortable. Will defintely stay here again. Good value.

Room Tip: avoid the rrom with view of the parking lot otherwise ok
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ccamtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear ccamtravel,

Thanks for the review. As a long term stay, you no doubt encountered all aspects of our service and amenities. I am so glad to read you will be back. Thanks for mentioning the staff; I really think we have the best in town, and thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
2 reviews
4 of 5 stars Reviewed March 3, 2013

We did not stay here overnight, just parked here instead of using airport parking (booked thru globalairportparking.com) Price was very reasonable and drive to the airport was prompt. When we got back, we called as soon as we got off the plane and were on our way to baggage claim area. We were told that someone would be right over. After getting our bags, we did have to wait awhile. It was about 45 minutes from the time of our call until we got picked up. I would give 5 stars for getting to airport, but 3 for the trip back. We did get warm choc. chip cookies :-) We would use them again for parking and call before even getting off the plane.

Stayed February 2013, traveled with family
Helpful?
Thank ejmell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear ejmell,


Thanks for the review. We are a proud partner with globalairportparking.com. Here is a helpful hint: due to regulations at the airport, our shuttles cannot wait at the designated pick up points. So calling too far in advance does not help you get picked up in time. As a matter of fact, if you call us too early and we arrive at the pick up point before you, we cannot wait. So, please be sure to call us once you have your bags. We are just 2 short miles from the airport and our shuttles run 24hrs a day, so we are always just minutes away. I hope this helps. Thanks for choosing Doubletree by Hilton at BWI.
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Fairmont, West Virginia
1 review
5 of 5 stars Reviewed March 3, 2013

I really really enjoyed my stay at the Doubletree BWI hotel!! The staff was fantastic!!! I was greeted with a very warm welcome, check in was fast and easy, the gift shop had delicious pastries, the rooms were spacious and very clean. The front desk was very helpful seeming so I had no idea of the area, they were able to help me find my way around. I had a great time and it was the perfect weekend get away for my boyfriend and I. I would recommend this hotel to others and hope to visit again in the summer.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sdavid17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear sdavid17,

Thanks for the review. I am so glad you and your boyfriend had a great stay. We would love to see you again this summer (if not sooner!). Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 2, 2013

I throughly enjoyed by stay at this hotel. The staff is amazing especially the customer service by the hotel staff. You are greeted with a smile and once you are checked in the hotel gives you these delicious warm cookies. I was most impressed with the courtesy van service who were prompt and efficent our entire stay at the hotel. I liked the fact that the van could escort you to the airport at any time where you had accessibility to the light rail system, Amtrack and bus service. The breakfast buffet has a variety to choose from at an economial price. The rooms were spacious, clean and comfortable. I highly recommend this hotel to anyone who is traveling to the D.C, area(30 miles away) or directly to Baltimore.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 183anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear 183anonymous,

Thanks for the review! You describe us "to a Tee": friendly staff, effecient shuttle service, clean rooms, tasty food, and of course, the delicious walnut, chocolate chip cookie! Thanks for the recommendation and thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 2, 2013

Hotel was very clean, it had a small sundries shop (serves pastries, etc) which I appreciate it... because I'm not always in the mood to spend the $20 and 30 minutes on the hotel breakfast!

Anyhow, at first blush the hotel seems like it's in a sketchy area (raining at night it seems that way), but the area is fine.

I recommend it. Good value, when I stayed there... but it's definitely only a good business airport hotel. nothing around it.... but if you're getting in late at night it's a good option.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank yahmoncool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear Yahmoncool,


Thanks for the review. You are right, our Props sundry shop is a great option for a quick bite to eat: coffee, danish and muffins in the morning and fruit, sandwiches, chips and soda through out the day. And yes, we are in a safe business district just 2 miles from the airport. Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Pennsylvania
1 review
5 of 5 stars Reviewed March 1, 2013

Its was great experience we would like to share.Me & my wife had long hour drive & very tried. As our arrived at the hotel we were welcome with very warm,smile welcome by from Simi at the front desk.Her service was excellent even she was by herself 4 more guest checking behind us.She handed out each guest he warm famous 'Chocolate Chip Cookie' of doubletree.We even told only one-she ran back with atleast 5 more & said C.I.D (Consider-it-done).The hotel is very clean with great food per reccomedation of Simi.This is our 2nd time staying with this hotel.We were their when baltimore had black-out was,so many upset guest in lobby.But with Simi calm,professional & work with diligently to accomodate to each guest with attention that make truely great star to the hotel.I will definitely recommend this hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ben194800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, March 11, 2013
Dear Ben 194800,

Thanks for the review. Simi is a true hospitality professional! I am glad she is part of our team. As you mention, our servicve motto is C.I.D. (Consider it Done). We live and breathe it here at the hotel, so thanks for the plug. I am so glad you came back as a repeat guest. The summer black out was a challenging time for not only the hotel but the entire area. Thank you for your loyalty and thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Linthicum Heights
#9 Romantic Hotel in Linthicum Heights
#10 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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