We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not sure what the great reviews are about” 3 of 5 stars
Review of Doubletree by Hilton BWI Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Doubletree by Hilton BWI Airport to your Saves list
Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Park, Stay, & Go
Ranked #5 of 29 Hotels in Linthicum Heights
Shalimar, Florida
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Not sure what the great reviews are about”
3 of 5 stars Reviewed February 20, 2013

A very average DoubleTree. I have definitely stayed at better DoubleTrees and I have especially stayed at better hotels near BWI. In fact the first room I was given was dirty, stained carpets and dented lamp shades. The second room is truly just OK. Really nothing to give 5 circles/stars over. This hotel is a Use-To-Be and is 2 years old from its renovation. The staff is very friendly, but so are the staff at most of the hotels in the area.

Room Tip: Supposedly Tower A has larger rooms than Tower B, but only having been in Tower A I cannot confirm t...
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 25, 2013
Dear Harry W,

Thanks for the review and thanks for mentioning our friendly staff. We believe we have the best staff in town. Also, let me clear up any confusion about the 2 towers. Rooms are identical in each tower, so fear not. I am sorry that the first room was not up to snuff. But don't give up on us. I can tell from your comments that you have stayed at a number of BWI properties. We would love to be your hotel of choice! Thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

761 reviews from our community

Traveler rating
    405
    192
    103
    37
    24
See reviews for
128
139
61
320
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Selbyville, Delaware
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 20, 2013

We had a package deal to stay at this hotel and leave our car while we were away for two weeks. The morning we were to depart the hotel vehicle took us to the airport to meet our flight. Our flight was cancelled until the following day. I called the hotel and spoke with Desiree. I told her our dilemma. She sent the hotel bus back for us and we booked a room for that night. She gave us a great rate and she made this experience a little less stressful. The next day Pierre at the front desk was so friendly and helpful. We took the hotel bus back to the airport and successfully made our trip out to Aruba. When we came back from Aruba we were met at the airport by the hotel bus and stayed the night. Next morning we had breakfast and went back home. The hotel restaurant was very good. We had breakfast, lunch and dinner there. The rooms are very spacious and clean. When we plan our next trip we will stay at the Doubletree again. The staff makes you feel right at home. We also loved the warm cookies

Room Tip: we stayed in two different rooms Building A and B both were great
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 25, 2013
Dear Carole P,

Thanks for the review. Desiree and Pierre are both shining stars. I am glad they could take care of you. Also, thanks for the "room tip". I think sometimes guests fear that the rooms are different between the 2 towers, but as you say, both were great. I am so glad to read we won you over as the hotel of choice for your next trip. We look forward to seeing you again! Thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2013

Mixed experience. Some customer service was great, then waited outside at the airport for 30 minutes a shuttle I was told would be "right there." Has to move nightstand to find a plug and the floor was GROSS. Not all electrical outlets worked.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 25, 2013
Dear AMG_Traveler,

Thanks for the review. Your feedback is important to us. The cleanliness issue you encountered is not up to our usual standards. Don't take my word for it, just read the comments from your fellow travelers. We strive hard to deliver a superior product which includes a high degree of cleanliness. But your review is a good reminder that we can never stop striving to be the best and must continually look for ways to get better. And better we will get! Thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2013

I stayed for two nights with my wife and we have nothing but good things to say about the hotel. The staff was helpful. Our room was clean. It was comfortable, and quiet. The food was good, and I was allowed to do a late checkout at 2pm for no charge.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 25, 2013
Dear Omar T,

Thanks for the review! You describe us to a "T". Clean rooms, friendly staff, good food! We hope to see again. Thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

A great hotel, conveniently located near Arundel Mills Mall and BWI Airport. We were here for a weekend getaway and to visit Medieval Times.

We were greeted by Michael at the Front Desk, who was very warm and friendly. We then got delicious chocolate chip cookies and were upgraded to the HHonors floor of the hotel! Very appreciative and made the weekend that much better.

Highly recommend this hotel for a quick weekend getaway or if you are flying in or out of BWI.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 19, 2013
Dear gmumandan,

Thanks for the review! Yes, we are convenient to Medieval Times, Arundel Mills Mall and Maryland Live! Casino. I am glad you enjoyed the room upgrade. Mike is a great representative of Doubletree; thank you for recognizing him and thank you for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 15, 2013 via mobile

Awesome service the moment we walked in the door!! Mike checked my family in and his service was excellent... Hotel staff was friendly and went out of their way to please. We would stay here again anyday.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 19, 2013
Dear Bdunston,

Thanks for the review! We are grateful for the 5 stars! Mike is one of our best; thanks for mentioning him. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompton Plains, New Jersey
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 15, 2013

I've been searching for a good BWI hotel choice as I often go to work in the area. This hotel was my 3rd try (having been at the Sheraton and the Hilton Garden Inn) Neither of those hotels were very good (Sheraton service was poor, Hilton Garden substandard). However, I'm happy to say that the Doubletree is very good choice.

The Good:
First the room: Well-appointed, comfortable bed, decent bathroom.
Front Desk: Felt very welcomed and was offered room choices
Fitness Center: GREAT! Enough cardio equipment and weights to get a decent work out

Room Service: Had an excellent dinner in my room one night. Everything was well-prepared and appealing looking and tasting.

The Not So Good:
Lobby is sterile (but so are the ones at the Sheraton and Westin complex nearby...maybe I'm too old for the new sterile look that seems so popular).

Parking Lot:
Every time I entered or left the lot, I had to dodge other cars because of the narrow entrance. Not sure what they can do about it, but be aware.

TV:
OK....5 sports channels, but no PBS or MSNBC?

Anyway...lots to like...some minor annoyances but I'll be back.

Thanks!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, February 19, 2013
Dear DanCohen55,

Thanks for the review! I welcome your feedback. Thank you for mentioning so many of our highlights: clean room, great staff, tasty food and fully appointed fitness center. Also, I am pleased to say that as of Monday February 25th, we will have MSNBC. Your voice matters! Thanks for choosing Doubletree by Hilton at BWI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree by Hilton BWI Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Linthicum Heights
#3 Family Hotel in Linthicum Heights
#5 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Cheap Tickets, Booking.com, Priceline, Expedia, Orbitz, Hotels.com, Despegar.com, getaroom.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Doubletree by Hilton BWI Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

Owners: What's your side of the story?

If you own or manage Doubletree by Hilton BWI Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.