On Sunday, January 20th, the Eddington Travel Services arrived at Doubletree Hotel with at least 120 tired travelers to check into the hotel. We left Michigan at 9:00 PM on Saturday evening and arrived at the hotel at approximately 6PM the next day after stopping for breakfast, a church visit and a tour of the wax museum. Six of the rooms reserved for double occupancy was king size singular rooms. This did not go over well at all for the 12 persons who were to share the rooms and the person who planned the trip.
Doubletree Hotel manager, Frei Maashio and her staff, apologized for the mishap and begun immediately to correct the situation. The end results exceeded our expectations. The visit to the hotel turned out to be the best hotel visit we have had. The staff was friendly, professional and accommodating. The staff went out of their way to ensure we had a pleasant visit. Yes, we initially encountered some accommodating issues but everything was resolved.
To me that is a mark of a good hotel - to correct
- Also Known As:
- Doubletree By Hilton Bwi Airport Hotel
- Doubletree By Hilton Bwi Airport Hotel Linthicum
- Holiday Inn Linthicum
- Linthicum Holiday Inn
- Official Description (provided by the hotel):
- Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more less
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