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“A Wrong made Right” 5 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #4 of 29 Hotels in Linthicum Heights
Dearborn, Michigan
1 review
1 helpful vote 1 helpful vote
“A Wrong made Right”
5 of 5 stars Reviewed January 25, 2013

On Sunday, January 20th, the Eddington Travel Services arrived at Doubletree Hotel with at least 120 tired travelers to check into the hotel. We left Michigan at 9:00 PM on Saturday evening and arrived at the hotel at approximately 6PM the next day after stopping for breakfast, a church visit and a tour of the wax museum. Six of the rooms reserved for double occupancy was king size singular rooms. This did not go over well at all for the 12 persons who were to share the rooms and the person who planned the trip.
Doubletree Hotel manager, Frei Maashio and her staff, apologized for the mishap and begun immediately to correct the situation. The end results exceeded our expectations. The visit to the hotel turned out to be the best hotel visit we have had. The staff was friendly, professional and accommodating. The staff went out of their way to ensure we had a pleasant visit. Yes, we initially encountered some accommodating issues but everything was resolved.

To me that is a mark of a good hotel - to correct

Room Tip: The staff is very accommodating!
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 28, 2013
Dear Thomas W,

Thanks for the review. It was our absolute pleasure hosting your tour group. Also, thank you for taking the time to share about your experience. We know there was some hiccups in the beginning, but we worked hard to overcome them, and I am so glad to read that we restored your faith in us. Thanks for choosing Doubletree by Hilton at BWI!
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726 reviews from our community

Traveler rating
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    93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

My husband and I had the pleasure of staying at the Doubletree at Baltimore-BWI Airport during the 2013 Inaugural festivities. We stayed for 5 nights and though we were out most of the day, upon our return, the staff was always very hospitable, courteous, kind and smiling. In spite of the traffic flow for the occassion, they were always willing to accomodate our needs and special requests. I'd like to thank Pierre in particular for his friendliness and customer service. I'd also like to thank the young lady at the bar who managed to recover a very precious item (my fur scarf) which I left on the chair at the bar. The manager Ms. Dee fo being so kind and understanding... the housekeepers that made sure everything was tidy and hygenic daily. We had a little bit of a problem with the resturant; however, Ms. Dee took care of that immediately. I'd recommend this hotel for anyone travelling for business, pleasure, weekend getaway, family trip... Thanks Again Doubletree at Baltimore- BWI Airport for a Great experience.

Room Tip: Last room at the end of the hall away from the elevator was really comfortable for us and very quiet...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 28, 2013
Dear CYR66,

Thanks for the review! We are so glad you could be with us during this historic time. Thanks for recognizing both Dee Dee and Pierre. They are excellent representatives of Doubletree by Hilton. Don't wait 4 years to come back, we would love to see you again! Yours in service.
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IL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 20, 2013 via mobile

Gave away our reserved rooms! Huge mess! Terrible and thoughtless service. Brought our kind group leader to tears. I'm in the room right now. We reserved double beds and were forced into a queen. The bathoom door doesn't close and there is something bubbled and falling in the bathrrom ceiling. Ew. Other didn't even get a room for hours because they messed up. We've planned this group trip for months!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 28, 2013
Dear TrinaNR,

Thanks for the review. Your feedback is important to us! On behalf of the team here, I apologize for the confusion regarding room types. We know how important it is to be able to come back to a comfortable room after a busy day in Washington DC. As you can see from Thomas W's review above yours, we worked hard to resolve the situation. We are glad you could be with us during this historic inauguration. Thanks for choosing Doubletree by Hilton at BWI.
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Renton, Washington
Top Contributor
351 reviews 351 reviews
109 hotel reviews
Reviews in 120 cities Reviews in 120 cities
220 helpful votes 220 helpful votes
5 of 5 stars Reviewed January 19, 2013

Very friendly staff and lovely room with a very comfortable bed. I flew in right after an NFL game so the bar downstairs was packed with fans. The hotel itself upstairs was quiet, on the Hilton Honors floor. I'd stay here again. It's very convenient.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 21, 2013
Dear JLFERG,

Thanks for the review. I am glad to read you would stay with us again. We love winning over customers! We strive to have the friendliest staff in town, so thanks for recognizing them. We look forward to seeing you again. Thanks for choosing Doubletree by Hilton at BWI.
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Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 17, 2013

The hotel bar is nice. they have 2 craft beers which were alright. The rooms are spiffy and decorated nicely. The front desk woman was slammed as she was by herself, but she seemed like she had a stick up her butt. She was rude and rushing. Oh well. They gave us a breakfast coupon and it was really good. I was expecting something cheap.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 21, 2013
Dear weevinweaver,

Thanks for the review! We always want honest feedback in order to hold ourselves to the highest standard of customer service. We are always looking for ways to improve, so I take your comments seriously. Thanks for choosing Doubletree by Hilton at BWI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2013

We came for just one night because we had a really early flight out of BWI and didn't feel like waking up at 3:30 am to drive up.

This hotel was very nice, but what really made the experience better was the staff. Frei checked us in and was so kind and made us feel so welcome.

The rooms were clean and the beds comfortable, the perfect airport hotel.

This will be the hotel I stay at anytime I have an early flight out of BWI.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 21, 2013
Dear Chris G,

Thanks for the review! Your praise of a "perfect hotel" is a high compliment. We appreciate the feedback. Frei is one of our best and she is a true hospitality professional! Thanks for choosing Doubletree by Hilton at BWI.
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Harrisburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2013 via mobile

Every third night free! Which broke down to $59 bucks/ night on Priceline ... Great deal.

Lady at the desk had superb customer service...she wasn't stingy with warm chocolate chip cookies... Got two yay!

Several perks of the hotel:

- free parking
- free cookies whenever
- free business center
- free printing
- 10 minutes from downtown Baltimore
- 10 minutes from Columbia
- free shuttle
- quiet area considering its in an industrial park lined with hotels ...bound to be a deal every week

I wish they had free breakfast but at $59/night you could afford to eat at the in-house restaurant...but I chose not to... Overall ...I will be back :)

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, January 10, 2013
Dear Renascentchick c,

Thanks for the review and thanks for mentioning so many of our positive attributes. The buy 2 get one night free is a great package deal, I am glad you could take advantage of it. Although not available all the time, it is a great value if you are staying multiple nights. Thanks for being such a great cheerleader for us!
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Linthicum Heights
#4 Business Hotel in Linthicum Heights
#4 Family Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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