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“Excellent service” 5 of 5 stars
Review of Doubletree by Hilton BWI Airport

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Doubletree by Hilton BWI Airport
3.5 of 5 Hotel   |   890 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Park, Stay & Fly
Ranked #6 of 29 Hotels in Linthicum Heights
Manhattan, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Excellent service”
5 of 5 stars Reviewed May 10, 2012

During my visit to your hotel in March, 2012, I had a number of small concerns and needed some help. I went to the front desk and Pierre Boutin was on duty. Your company is lucky to have someone like Pierre. That guy was very helpful, enthusiastic and professional. This guy went the extra mile with a smile.

Thank you.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, June 4, 2012
Dear Mark W,

Thanks for the review. Pierre is truly an asset! He delivers on our promise to practice the Art of Hospitality. I am glad you had a positive stay; we look forward to being of service again when your travels bring you back to BWI.
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784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Greenville, SC
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 8, 2012

Checked in one evening for an early morning flight the next day. Had dinner at the bar late in the evening. The crabcake sandwhich and side salad were great. The service was wonderful and had no complaints except the bathroom counter looked as if it wasn't really cleaned that well, but it may have simply been the type of counter and may be difficult to get rid of water marks. Otherwise it was a very great place to stay over for BWI. I would highly recommend staying here. The room was spacious and the bed was very comfortable.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 14, 2012
Dear Michael T,

Thanks for the review! Thanks for mentioning the crab cake, since, after all, we are in Maryland. It would be almost sacrilege not to have a good crab cake! And we do have spacious rooms. In regards to the bathrooms counters, you are quite right that the material makes the difference. They are marble countertops which can show water marks. But we work hard to keep them clean. We know that the upscale furnishings, such as marble, add a sophisticated touch to the bathroom. Thanks for the feedback!
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Southampton Parish, Bermuda
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2012

I stayed at the Dubletree by Hilton at the BWI from 4/30 to 5/04.This stay was perfect in every way.The staff is friendly and helpfull, and goes the extra mile to made my stay even better. I just moved to Bermuda and will be travelling more frequently to Baltimore due to family and friends, therefore I will make this hotel as my home base upon my return. Mangement has done an fantastic job in everything they do. You can't asked for a better hotel with that type of service. In addition it is close to the airport and to downtown baltimore. I just loved my stay.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 8, 2012
Dear BVBFan1909,

Thank you for the review. Good luck with your new adventure in Bermuda, we will be at your service when you return! Thanks for recognizing the staff. We truly have a great team of dedicated hospitality professionals who work hard to make each and every guest stay a memorable one. They make me proud!
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2012 via mobile

My fiancé and I stayed for a weekend at the Doubletree BWI
I can not say enough good things about the facility,but the staff is beyond excellent
I have stayed at 100s of hotels and this is by far one of the BEST places I have ever stayed
5 stars is not enough
You will ever stay

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 8, 2012
Dear Mountainsong1961,

Thanks for the review! We are honored by your high praise. As a seasoned traveler, your compliments mean all the more to us. Congrats on your engagement! We look forward to seeing you again.
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Milwaukee, Wisconsin
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 28, 2012

It's very close to BWI airport and the public transportation that takes you to Downtown Baltimore or Washington D.C. The Shuttle service was prompt and the rooms were recently updated.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, May 8, 2012
Dear Lilmissmalcolm,

Thanks for reviewing the Doubletree by Hilton at BWI. We are striving to be the best hotel at BWI, so I am glad you had a great stay. Our shuttle not only picks up at the aiport but will take guests anywhere within a 3 mile radius. Thanks for mentioning our rooms; yes, they were recently renovated and we think they are the best in the market! Hope to see you again.
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Trenton, New Jersey
Senior Contributor
29 reviews 29 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 24, 2012

The front desk staff was awesome ! Pierre was the best. I felt like I was a queen . The bartender was the best , I asked for milk at the bar to eat with my cookie while my mate was having a drink and poof there it was . We had an incdient with the toliet , we called and no lie they were there in like a minute or two to fix it. The room was clean . The Customer service was beyond reproach.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 25, 2012
Dear DMO68,


Thanks for the review! We are working hard to become the #1 ranked hotel on Tripadvisor, and we know that service will make all the difference. Thank you for recognizing some of our team who made your stay special. Hope to see you again at the Doubletree by Hilton at BWI.
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NJ
Top Contributor
88 reviews 88 reviews
37 hotel reviews
Reviews in 66 cities Reviews in 66 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 22, 2012

Front desk staff was very friendly. Room was nice and quiet, but$$$, but I booked last minute. Breakfast service was pretty bad...coffee took forever, and they never came with my check.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review, April 23, 2012
Dear jwolfgang9,

Thanks for the review. Your feedback matters and helps us get better. I pay careful attention to tripadvisor because I know that listening and responding to guest feeback is the BEST way we can improve. I have shared your comments with my Restaurant Manager regarding the coffee and check delivery. We will do better! Overall, I am glad you were pleased with your stay. Thanks for choosing the DoubleTree by Hilton at BWI Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton BWI Airport

Address: 890 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Linthicum Heights
#4 Business Hotel in Linthicum Heights
#8 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton BWI Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Travelers expect great atmosphere, amenities and service. Find all this and more at the Doubletree by Hilton Baltimore-BWI Airport Conference Center, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC, and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium,and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. The Doubletree by Hilton BWI hotel is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our Conference Center has meeting space ideal for weddings, receptions and reunions. Start the day at this Doubletree by Hilton in Baltimore with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more   less 
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Also Known As:
Doubletree By Hilton Bwi Airport Hotel Linthicum
Holiday Inn Linthicum
Linthicum Holiday Inn

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