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“staff were accomodating” 3 of 5 stars
Review of Candlewood Suites Baltimore-Linthicum

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Candlewood Suites Baltimore-Linthicum
2.0 of 5 Hotel   |   1247 Winterson Road, Linthicum Heights, MD 21090   |  
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Ranked #9 of 29 Hotels in Linthicum Heights
Sault Ste. Marie, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“staff were accomodating”
3 of 5 stars Reviewed July 8, 2013

Recently my family stayed at the Candlewood Suites in Baltimore. Although there was one major glitch, out stay was pleasant because of the staff working the front desk, and the shuttle drivers. Our flight arrived far too early to check in, however, the front desk clerk allowed us to leave our luggage at the hotel while we went into DC. The shuttle bus driver was incredible, full of helpful hints, very accommodating, knowledgeable about the area, and even recommended a breakfast place for us. When we returned to the hotel, to officially check in, the front desk clerk was wonderful. When we discovered that our room had been wrongly booked ( we were in a smoking room with 1 bed, and a pull out couch - for 4 adult sized people - absolute non smokers) the front desk person could not make any room switches because it was booked up. Ultimately we had the room sprayed down - very smokey smell that turned my 11 year old daughters stomach.
Over all the hotel met our basic needs. But the cheerfulness, and accommodating staff made the stay enjoyable. Sometimes quality customer service is more important that the service provided.

Room Tip: if you require a non smoking room, check and re check your reservation/confirmation to ensure it was...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney L, General Manager at Candlewood Suites Baltimore-Linthicum, responded to this review, July 23, 2013
Thank you for sharing your experience at our hotel. I am very pleased that you found our team so accomodating. They work very hard to go above and beyond for our guests! We try to make every guest experience a great one, and I apologize that your reservation was booked incorrectly. Next time you are in the area I urge you to book directly through the hotel so we can assure that your room is booked correctly. We hope to see you again soon!
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94 reviews from our community

Traveler rating
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    20
    9
    0
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13
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Pueblo West, Colorado
Top Contributor
327 reviews 327 reviews
52 hotel reviews
Reviews in 80 cities Reviews in 80 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed June 12, 2013

This is an average property. The bed was small for a queen; however, the room was clean and comfortable. It is close to everything we wanted to see including Baltimore on a Sunday, the Savage Mill Shops, and numerous other venues. The parking lot gets snug on weekdays One teaspoon in the drawer and no tablespoons. Full sized fridge, microwave, two burner range, and a dishwasher. An okay property, but I would question the size of a queen...perhaps I've been in a king too long.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Baltimore-Linthicum, responded to this review, June 27, 2013
Dear Jim N,

Thank you for taking the time to review the hotel. We are very happy that you found our rooms to be clean and comfortable.

Please accept our sincerest apologies if you didn't find the size of the bed to your liking. Nonetheless, we are still pleased that you had a pleasant stay with us.

I hope that we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Dhan M
Case Manager
IHGCare
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Sonoma, California
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 8, 2013

We chose this place mainly for its proximity to BWI airport because we had early morning flights. The room was very clean and comfortable, the staff was very warm and professional. The property was easy to find. They have their own shuttle which travels to the airport every half hour, we got there very quickly. I was surprised how close the airport actually was because I there was no airplane flyover noise inside the building.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Top Contributor
238 reviews 238 reviews
136 hotel reviews
Reviews in 109 cities Reviews in 109 cities
318 helpful votes 318 helpful votes
4 of 5 stars Reviewed March 8, 2013

At one time there were quite a few negative reviews for this property regarding the spinning wheel for extra Priority Club Bonus Points. I notice they have been removed by Trip Advisor or this property. I wrote Trip Advisor in MA and have not heard back from them.

The property itself is very nice. Rooms are clean and updated. Shuttle service to & from BWI though I noticed their shuttle will take you to restaurants within 5 miles. (Not a lot to choose from).

We would stay here again though not spin the wheel. Had to much trouble getting the points I 'won".

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Texas
Top Contributor
343 reviews 343 reviews
64 hotel reviews
Reviews in 96 cities Reviews in 96 cities
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed March 6, 2013

As a frequent traveler, I use the Candlewood properties for business several times a year. I would rate their normal sites pretty highly compared to other extended stay type hotels. My experience at this location was not good.

First off, the rooms are a little dated. Not a big deal, but the bed covers look like they could be replaced soon. The amenities are great. 24 hour fitness, and food pantry is awesome, plus the full size fridge and having a stove and microwave in the room. Always a huge plus.

The big problem I had at this location was the Heater/Air conditioner. It had a very large noise issue. When it cycled on it was like a freight train going through my room. Woke me up out of a dead sleep. After the second round of that, I just threw on the comforter and turned off the heat.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Baltimore-Linthicum, responded to this review, March 19, 2013
Dear Wyomingdan,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations in many aspects. We have taken note of your valuable comments regarding the noise challenges you experienced and these will be shared with our management team for the purpose of bringing improvements needed.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, Texas, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

We were looking for something affordable and decent for a four night trip and everything in DC was outrageous because of the Presidential Inauguration. We hit the jackpot with this place! Affordable,clean, friendly staff, complimentary shuttle service, and rooms with fully stocked kitchen. Whatever pictures may be stored online for this location don't be misled, it has been recently renovated and upgraded and it is very nice!

Room Tip: The hotel was very full and we still didn't hear a lot of hallway traffic or noise from other ro...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean City, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed December 28, 2012

Stayed at this hotel as was getting a flight from BWI the next day. One of the main reasons for booking it was the free airport shuttle which was fast and efficient with lovely driver. On arrival there were 2 friendly gentlemen who were friendly and efficient and gave a welcome arrival.

The room itself was a studio suite which was great in terms of its own little kitchen etc and all utensils and counters were very clean. Bathroom was nice and big and very clean also. There was a stink bug walking around the walls so I caught it in a glass and thought that was the end of it, until i caught another one and then again another one. This then started to freak me out a little and I was starting to run out of glasses. I decided to just head for bed and when pulling back the bed covers found loads of pet hair in my bed. This is a pet friendly hotel which im not keen on. I asked the lady at reception if i could move rooms, which she did straight away and was very professional and friendly about it. My new room was spotless and had a great sleep in a very comfortable bed.

This hotel was perfect for what i needed it for, a reasonable priced room with airport shuttle to airport. Free video rentals was a little extra plus! The fire alarm did go off and there were problems getting it turned off for about an hour and a half but these kinda things are beyond the hotels control.The staff were great throughout. For the price I would stay here again. Oh might want to remove the dead blue fish in the fish bowl from the desk at reception!!

Room Tip: Get non smoking and ask if there are non-pet friendly rooms
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Baltimore-Linthicum

Address: 1247 Winterson Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Linthicum Heights
#20 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Baltimore-Linthicum 2*
Number of rooms: 125
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection. The Candlewood Suites Baltimore-Linthicum, the ideal choice for business and leisure travelers, is conveniently located 2 miles from BWI Airport and provides free shuttle service from 7am - 11pm. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range and dishwasher.Traveling on business? The Candlewood Suites Linthicum offers free high speed Internet, local phone calls, two separate phone lines, voice-mail, and a great executive desk. The hotel is convenient to the Baltimore Convention Center and University of Maryland Baltimore. Use our free laundry facility and Fitness Center. We re a pet friendly hotel too (fees apply). The Candlewood Suites is 8 miles from downtown Baltimore, Camden Yards-Baltimore Orioles, M&T Bank Stadium-Baltimore Ravens, Baltimore Inner Harbor, Baltimore Zoo, Baltimore National Aquarium and Fort McHenry.Hungry? Visit the Candlewood Cupboard, the hotel s on-site convenience store. We also offer rates that include breakfast contact hotel directly.Stay at the Candlewood Suites Baltimore and enjoy all the features and amenities this extended stay hotel offers. ... more   less 
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Also Known As:
Candlewood Suites Baltimore-Linthicum Hotel Linthicum
Candlewood Suites Linthicum
Candlewood Linthicum
Linthicum Candlewood Suites

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