We stayed here for a week. Shuttle picked us up from airport and check in was easy. The free shuttle took us everywhere we wanted to go & picked us up when we were ready. Their shuttle saved us $300 since we didn't have to rent a car. The free laundry facility was a plus. Room was comfortable and the water pressure in the shower was really good. I would stay here again. Thank you for making our stay enjoyable.

Upon walking in, by the door was the strongest gas smell I ever smelled in my lifetime. That was scary. We alerted maintenance, he checked and said it was coming from the dryers in the laundry room. Guests checking in should not be almost knocked out by gas fumes. They may wanna consider moving that laundry room. The check-in process was smooth and the Desk Clerk, I believe her name is Karen, was awesome! Priority Club members get a nice welcome letter and gift bag, and you get to "spin" a wheel for additional bonus points which is a cute and fun marketing tool!
On to the bad stuff! We were erroneously booked in a smoking room and when I called to complain, was told the entire hotel was booked. That room was so horribly smokey it was awful! We immediately went out to get air freshner but that still did not work. The kitchen cabinets were raggedy and hanging off the hinges. The pull out sofa bed was so dirty, I had to share a bed with my sis in law. The carpet was dirty. The furniture was filthy and cheap...the room just made you itch even after a shower! The air conditioner was crooked and poorly installed. I couldnt wait to check out of there! Two stink bugs came from out of nowhere! We had to call maintenance for assistance! In fairness, those bugs are everywhere, but if the room wasnt so dirty, we probably would have just overlooked it all. I wouldnt stay here again.

I am from Canada and had to travel to have a surgery by a well-known surgeon in the Baltimore area. The folks at Candlewood were very friendly and my 2 week stay was definitiely worth the price. I loved the kitchenette! The only downside was that there was not much to do within walking distance in terms of touristy things because it is in the airport hotel district. But the positive to the location was that the shuttle took you to the Rail Station, so you could take a train for cheap into downtown Baltimore or Washington DC. Overall my stay was great. I would highly recommend the surgeon (Dr. Thomas Le) too if you ever need a good facial plastic surgeon. He did wonders for my nose despite 3 other doctors failing. His website is http://www.bwfacialplasticsurgery.com and he recommended this hotel for his patients on the website.

I had stayed in a Candlewood Suites in another location and liked the concept - basic, decent place to stay. I was just looking for a place to stay the night before a flight and they had a shuttle to the airport. The check in was prompt and the front desk attendant was very polite, friendly and helpful. The room was okay (once again basic but that's fine). From my previous visit to a Candlewood I knew I'd like the bed, sheets and towels and they didn't disappoint.

However, I don't think I could come back here unless they became a non-smoking facility. The smoke smell hits you from the second you walk in and permeates everything. Even though my room was nonsmoking, the smoke obviously doesn't pay attention to that distinction and the room had a smoke/musty type odor. I still was able to sleep but was sure glad it was only for one night - otherwise I would have checked out early. Please property owners, ban smoking to outside the property! I think most smokers are used to it by now. I suspect you lose more nonsmoking guests than you gain in smokers.