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“HGI BWI” 5 of 5 stars
Review of Hilton Garden Inn BWI Airport

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Hilton Garden Inn BWI Airport
3.0 of 5 Hotel   |   1516 Aero Drive, Linthicum Heights, MD 21090   |  
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Norfolk, United States
1 review
“HGI BWI”
5 of 5 stars Reviewed August 25, 2013

great hotel, beautiful lobby, staff very friendly and helpful. will definitely stay here when I am in the area. use of shuttle to get to light rail makes it a great choice for location for ball games without the hassle of paying to park

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 27, 2013
Hi Margaret,

Thanks for the lovely review! We look forward to seeing you next time your in town; perhaps when your team is here for a ball game?! Have a fantastic week!
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264 people have reviewed this hotel

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
va
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 21, 2013

Had a great overnight stay thanks to Chris! He was very professional as soon as we walked in. Rooms were very nice and the bed was comfortable. Stayed here a couple of years ago and everything is still in great shape. Easy check in/out. Good location, free parking, decent breakfast, good size clean rooms and pleasant staff. We will be back once again when we are in the area.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 27, 2013
Hello,

Thanks so much for coming back and visiting us again! Chris is an outstanding employee, and we really appreciate you taking the time to acknowledge him. Glad to hear you had another enjoyable stay at the Hilton Garden Inn BWI. Please don't stay away for so long, we look forward to seeing you again soon!
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A TripAdvisor Member
5 of 5 stars Reviewed August 20, 2013

Good choice of rooms, seemed posh for the price. The pool was a big hit with the kids. Bar closed too early (just before 10, wanted to visit longer with friends) Service was great, fast check-in and check-out. Breakfast was better than most hotels in this price range. Didn't hear any noise from other rooms.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 24, 2013
Wow, thank you so much for the high marks! Please come visit us again next time your travels bring you to the BWI area. Glad to hear that the kids made good use of the pool. Have a great weekend!
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Linden, United States
1 review
4 of 5 stars Reviewed August 15, 2013

I was very happy with the stay at this hotel and would stay again. The room was clean and the staff was friendly. Felt very safe in this hotel. The only disappointment was the breakfast. Most hotels offer free breakfast for the price we paid.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 20, 2013
Hi Douglas,

Thanks for the review, glad to hear that you would like to stay with us again in the future! When you make your next reservation, look into booking the "bed and breakfast" package. The package only costs a few dollars more than the standard rate and it includes complimentary breakfast every day. If you would like, I can set up the next reservation for you, just call me directly at 410-691-0507. Thanks, I hope to hear from you soon!
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Ewing, United States
1 review
5 of 5 stars Reviewed August 14, 2013

I attended a family reunion and stayed at the Hilton Garden Inn - BWI. The hotel staff were pleasant and very accommodating. The hotel furnishings were clean and well taken care of and the other facilities offered at the hotel were clean and neat. I will definitely stay here again and will recommend this hotel to family and friends.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 20, 2013
Thanks for the awesome review! We are glad to hear the family reunion was success, and we hope you all come stay with us again for the next family reunion. Take care and have a wonderful week!
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Covington
1 review
4 of 5 stars Reviewed August 9, 2013

This hotel was easy to get to and very well layed out. The front desk staff was professional and very friendly. The room was comfortable, clean and well maintained. I would recommend this location to anyone!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 20, 2013
Hi Kerry,

Thanks for the kind words and taking the extra step to complete a survey as well as a review. We really appreciate you and hope to see you back again soon!
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Clarksville, United States
1 review
2 of 5 stars Reviewed August 8, 2013

I was disappointed with our experience at this hotel. It's unfortunate because I believe that the Hilton is a good name. The bath mat in our bathroom was VERY dirty. It obviously had not been changed from the last guests. The coffee packets in the room were very old and stale. We could not drink the coffee. We had a voucher for a free stay in this hotel. The staff member who checked us in was not very courteous and did not seem to want to honor the voucher.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, August 9, 2013
Hi Chris, I'm very sorry we did not provide you with a satisfactory stay. We did honor the voucher for a free night; we just ask that if you have a free night voucher that you contact the hotel when making the reservation because it needs to be approved by management first; I'm sorry for any confusion or inconvenience this may have caused you.

I have shared your comments with the housekeeping staff; we appreciate the feedback this way we can acknowledge our mistakes and improve our systems that are in place.

I hope you decide to stay with us again, we would love the opportunity to make things right. Again, thank you for your time and feedback, have a great weekend!
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Additional Information about Hilton Garden Inn BWI Airport

Also Known As:
Hilton Garden Inn Bwi Airport Hotel Linthicum
Hilton Garden Inn Bwi Airport Hotel
Hilton Garden Inn Linthicum
Linthicum Hilton Garden Inn
Hilton Linthicum
Linthicum Hilton
Address: 1516 Aero Drive, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Linthicum Heights
#3 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn BWI Airport 3*
Official Description (provided by the hotel):
Each guestroom comes fully equipped with a refrigerator, microwave, LCD TV, two telephones with voice mail messaging, work desk, Herman Miller chair, work lamp, 24 hour complimentary van service to and from BWI Airport, 24 hour fitness and business centers, complimentary parking and Internet access. ... more   less 
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