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“Convenient location, great shuttle service” 4 of 5 stars
Review of Hilton Garden Inn BWI Airport

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Hilton Garden Inn BWI Airport
3.0 of 5 Hotel   |   1516 Aero Dr, Linthicum Heights, MD 21090   |  
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2X Points Package
Ranked #2 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Philadelphia, Pennsylvania, USA
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
“Convenient location, great shuttle service”
4 of 5 stars Reviewed November 12, 2012

I had to stay here for a night on my way out of Baltimore. I booked over priceline and got a killer deal ~33% of the rack rate.

I took the light rail out to the hotel and called them en route. They sent a shuttle over to the airport immediately. It took them only 8 minutes to get there. The pickup was smooth and the driver was very friendly. We chatted about the storm Sandy which was scheduled to arrive 1 day later. He was knowledgeable about the weather forecasts and told me that my flight the next morning would likely not be affected by the storm. When I got to the check in desk, they processed my reservation immediately and set up a wake up call and scheduled a shuttle ride for the next morning.

The room was comfortable and had a coffee maker and a microwave. The bed was OK and the room temperature was adjustable and accurate. If you do stay here, just know that a lot of families and kids stay here, so if you prefer quiet, then get a room away from the elevators.

The bathroom was the only unsatisfactory part of the trip. The shower did not drain properly and after a 10 minute shower, there was 6 inches of pooled water at the bottom of the tub. Since I only discovered this on the morning of my departure, I did not mention it to the staff.

The shuttle ride the next morning went without a hitch.

Overall, good hotel with a convenient location near the airport. The free shuttle to the terminal was excellent and made the experience worthwhile. (Value was excellent, but I did book via priceline)

Room Tip: Lots of kids stay here and use the pool so for a quiet room, get one away from the elevators.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, November 22, 2012
Thanks for sharing your experience. I'm glad to hear the shuttle proved most useful during your stay. It's great that you didn't get stuck here for the storm; I hope that the rest of your travels went well.

You may be aware, but just in case you didn't know, we have the adjustable Garden Sleep System beds at our hotel. Each side of the bed has a dial that allows you to change the firmness of the bed to your liking.

On the weekend we do tend to have more families, during the week we have more business travelers. Next time you visit us just let us know your preference for the location of the room and we'll be sure to accommodate your requests.

We hope to see you again soon, have a wonderful Thanksgiving!
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445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Denver, Colorado
Top Contributor
51 reviews 51 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 8, 2012

First, they were at a disadvantage due to the fact that there was no heat in their entire lobby, restaurant, etc. They said the boiler was out and it would be a day and a half before it would be replaced. The place was freezing! The staff was wearing coats and scarves. I can't see how they could keep the restaurant open. When I left at 5:30 the next morning, the guy at the desk was seated in the corner with a blanket wrapped around him. He didn't even get up when I put the key on the counter!

I got to the room and it had challenges as well. It was supposed to be non-smoking, but it had the smell that indicated that they weren't too strict about that. The room was also freezing until I cranked the heat. It warmed up but then cooled down rapidly, over and over. I finally looked behind the curtains and found the window to be wide open.

Shower had very noticeable mold. Shower drain was slow/clogged. I'm tempted to give 2 stars but giving the Hilton brand the benefit of the doubt.

This place needs help quick, or it should lose the Hilton brand.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, November 22, 2012
Thank you for sharing feedback about your stay. I am very sorry to hear we provided you with such a poor experience. I know how frustrating it must have been to wake up and come downstairs to such a cold lobby, while attempting to eat breakfast. It's really not a good way to start the day. We are sorry to all of our guest's that had to experience this. But I am happy to announce that the boiler has been replaced and our lobby is at a warm comfortable temperature.

I'm sorry that you experienced challenges with room. I hope that you had time to report these issues to staff and they were able to correct the problems.

We strive to take care of our guests, while always improving the level of service, without your feedback this wouldn't be possible.

I hope that you decide to give us another chance to provide you with the experience you should have had the first time. If there is anything I can do for you, please give me a call at 410-691-0500.

Happy Thanksgiving!
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Virginia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 6, 2012

I chose this hotel to stay overnight before a lacrosse tournament in Pasadena MD. It was very convenient to the highways and yet quiet inside. Very clean. Front desk staff was extremely professional and polite when I called to let them know I would be arriving very late, and when I did arrive to check in. The indoor pool looked nice but we did not have a chance to check it out.

The hallways, carpet, rooms, and beds all seemed recently upgraded. The room was nice and clean, fresh smelling, and the beds were luxurious.

We didn't get a chance to have breakfast there but it was priced very reasonably.

The automatic wake up call system worked great.

I would definitely stay here again for a BWI flight. We usually stay at the Sheraton at the airport, but the Hilton Garden Inn has the extra advantage of the indoor pool and hot tub.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, November 8, 2012
Thank you for this very nice review, I'm glad that you decided to give us a chance instead of staying at the property in which you normally stay! It sounds like you had a great experience and may be returning in the future, we really hope so. You may be aware, but we have the 24 hour complimentary shuttle service that goes to and from BWI. Most travelers find the shuttle service to be really helpful. If I can assist which any future reservations, please contact me at 410-691-0507. Have a great week!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 5, 2012

Everything was satisfactory but they advertise complimentary parking. Maybe I misunderstood but most hotels by airports that offer complimentary parking mean you can park there while you are on your trip. Not this one. The charge you a per day fee which most of the staff is confused about as well. Room was nice and clean.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, November 8, 2012
Thanks for taking the time to share. I'm sorry to hear that there was some confusion about our parking policy, I'll try to clear it up for you the best I can. During your stay at the hotel the parking is complimentary, but if you have checked out and are leaving your vehicle the parking is $5.00 a day. It's actually a decent rate compared to the parking prices of the airport which can be up to $12 a day for the daily garage. We also offer the 24 hour complimentary shuttle service to and from the airport. If you are looking for a deal, we offer a Stay and Save package which includes parking for 1 or 2 weeks, depending on what you need. I hope this was helpful, if you have any other questions or concerns, please contact me directly at 410-691-0507. We hope to see you again soon!
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Washington
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel was a spur of the moment overnighter when I was hanging out in Baltimore. GREAT price, GREAT location, even better service and rooms. I didn't have breakfast but it looked great. Front desk staff was nice, professional, and genuine.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, November 6, 2012
I am so happy that we suprised you in a good way! I hope you enjoyed Baltimore as much as you enjoyed your stay at the hotel. We look forward to you staying with us again next time you are in town! See you again soon.
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Pompton Plains, New Jersey
Top Contributor
54 reviews 54 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 26, 2012

Stayed here 3 nights. Check-in was fine and the room looks nice, but the HVAC is terrible. It's one of those room air-conditioner/heater deals with the control on the wall to make it behave more like a real HVAC system.

Here is the problem, the thermostat just doesn't seem to react well. I found that the room got too hot or too cold and the only way to overcome the thermostat problem was to either have it turned off or on. Not that great when you wake up cold.

Bed: It's supposed to be adjustable...there is a dial on the side of the bed....what was that black mold growth around the adjustment switch? Gross...

Also, the plumbing is not good. Too much noise from toilet flushes and I had one morning where it seemed to take forever for the hot water to come on....and then it didn't stay that hot.

Not a well managed property.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia B, General Manager at Hilton Garden Inn BWI Airport, responded to this review, November 2, 2012
Thank you for staying iwth us during your recent trip to Baltimore!

We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room with the thermostat and bed; we will work with our maintenance team to ensure that these problems are corrected. If you return to our area, we hope you will consider staying with us again so you can enjoy our improvements.

Sincere Regards, Julia Bennett, General Manager
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Miami, Florida
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 22, 2012

Everything about our stay was wonderful! The room was clean and very pleasant! Everyone on staff is polite and helpful. We enjoyed the breakfast buffet. The airport shuttle drivers are the best! So are the front desk clerks. I love how they offer water with fruit in the lobby. I will definitely stay here again next time I am in BWI.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, October 25, 2012
Awesome! I'm glad to hear that you had such a great experience. We hope you come and stay with us again, we'll save you some of the flavored water!
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Additional Information about Hilton Garden Inn BWI Airport

Address: 1516 Aero Dr, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Linthicum Heights
#1 Romantic Hotel in Linthicum Heights
#4 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn BWI Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
Each guestroom comes fully equipped with a refrigerator, microwave, LCD TV, two telephones with voice mail messaging, work desk, Herman Miller chair, work lamp, 24 hour complimentary van service to and from BWI Airport, 24 hour fitness and business centers, complimentary parking and Internet access. ... more   less 
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Also Known As:
Hilton Garden Inn Bwi Airport Hotel Linthicum
Hilton Garden Inn Linthicum
Linthicum Hilton Garden Inn
Hilton Linthicum

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