First, they were at a disadvantage due to the fact that there was no heat in their entire lobby, restaurant, etc. They said the boiler was out and it would be a day and a half before it would be replaced. The place was freezing! The staff was wearing coats and scarves. I can't see how they could keep the restaurant open. When I left at 5:30 the next morning, the guy at the desk was seated in the corner with a blanket wrapped around him. He didn't even get up when I put the key on the counter!
I got to the room and it had challenges as well. It was supposed to be non-smoking, but it had the smell that indicated that they weren't too strict about that. The room was also freezing until I cranked the heat. It warmed up but then cooled down rapidly, over and over. I finally looked behind the curtains and found the window to be wide open.
Shower had very noticeable mold. Shower drain was slow/clogged. I'm tempted to give 2 stars but giving the Hilton brand the benefit of the doubt.
This place needs help quick, or it should lose the Hilton brand.