In March or April of 2012, my group (six people) reserved three king rooms under the park and fly rate on the Marriott Website. We were never contacted by the hotel. On the day we checked in, the woman at the front desk told us that the park and fly program had changed and it no longer included 10 nights, but only included 7. I spoke with her at length that we had booked the 10 day inclusive rate and we went back and forth a bit. I finally decided that it was not worth the aggravation for what I concluded would be 3 nights @ $6 per night - after all we were leaving the next morning to fly to PR to begin a cruise through the Southern Caribbean! I would deal with it when we returned two weeks later. Fast forward to the next morning...the bill that is slid under my door has the correct room rate BUT has a charge for 10 nights parking at $6 per night! I went to the front desk while the husbands in our group started helping the shuttle driver load the luggage into the van. I spoke with a woman named Pamela at this time. The other two rooms also experienced the same problem and all three of us were trying to explain to her that we had all booked the same rate a year before and we didn't understand why we were paying any parking at all, let alone 10 nights worth! She looked into the system and identified that the woman who had checked all three rooms in (over a six hour interval) had coded it wrong. She still maintained that the rate only included 7 nights and again, I just wanted to get the 7 nights credited back and I would deal with the remainder when we returned from vacation. After a bit of effort, Pamela took care of all of our rooms and we were very pleasantly surprised to find that she had refunded all 10 nights of parking to all of us! Way to go Pamela! She saved my opinion of this hotel with her actions!
Moving on to the hotel itself, it is in a great location for the airport - less than 5 minutes away! They offer shuttle service and the hotel is in excellent shape! No restaurant within walking distance, but a few just a short drive away. The pool and hot tub were about the usual grade I expect from a Springhill Suite, except the hot tub was a bit warmer than usual - very nice!
We would probably use this hotel again for a similar trip, but not without getting their parking policy in writing before booking!
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- Also Known As:
- Springhill Suites Baltimore Bwi Airport Hotel Linthicum
- Springhill Suites Linthicum
- Linthicum Springhill Suites