Springhill suites are a great alternative for on the road travellers. Rooms are well appointed, a bit small but with seating area which is nice in a king room. The location is not as convenient to the airport as you think, but you don't get the aircraft noise otherwise. I have 2 small complaints that are housekeeping-related: one of the toiletry bottles was clearly used...it may have been an oversight but I really don't want to share a used bottle after a stranger has used it, and the english muffins were hard as a rock....clearly not fresh. Otherwise I do recommend the hotel for travelers.

The staff was friendly and the hotel was clean at all times. The free breakfast was very good with real food. I enjoyed a very quiet visit and refreshing time. We asked for a late check-out because of the flight being delayed and they were very accommondating.

I stayed at this hotel prior to flying out of Baltimore airport. The hotel is conveniently located about 5 minutes or less from the airport. The rooms are nice. Onsite parking is also available for about half the price of the parking garage. The shuttle takes guests to the airport and pick up those who parked at the hotel. The lounge is average, but the place is clean and seems new.

I was satisfied with the facility, but disappointed in the way the front desk handled an issue I experienced with hotel. Specifically, I left my $60.00 pillow in my hotel room when I departed for the airport around 6:00 am. I called from the airport as soon as I realized I had left my pillow in the room. I described the pillow in detail and told the front desk clerk where the pillow was located. She told me that they would retrieve the pillow and have it waiting on me when I returned for my vehicle the following week. When, I returned, I was told that they couldn't find my pillow. I asked them to look again. They did the following day.

I had to call back to get an answer, and was told that they still couldn't find my property. When I assured her that the pillow was, in fact, left in my room in the location I described, she responded, "I'm sorry, we have not had a problem like this before." Her statement made me feel like she thought I was mistaken and the pillow never was there. I reiterated that I did, in fact, bring the pillow in, and did not take it out. And, I recommended that they review the videos for the day I was there if they needed confirmation. I was very concerned that I left an item at the hotel, and they were not willing to do anything about it. This worried me so even though I didn't get any indication the front desk clerk was too concerned.

So, a few days later I called and asked for either the head of housekeeping or the GM. When transferred to the head housekeeper, I discovered my pillow was there all along. The most disappointing facet of my experience was that the front desk clerk never contacted the head housekeeper although I was quite distraught over losing my property. The housekeeper was very nice and sent my pillow to me right away. I discovered the front desk clerk checked the lost and found cage, but never escalated my concern up to the head housekeeper.

Bottom line, if you're looking for a reasonably priced, modern, clean, and conveniently located hotel to the airport, this is the place. The front desk clerk was generally nice, but I expected better service regarding the item I left especially since I called multiple times. Actually, I expected my concern to get the head housekeeper without me have to talk to her myself. I would stay again, but would have to ensure that the desk clerk and I are on the same wavelength .

We stayed here for an overnight visit to Baltimore. The staff was courteous and helpful. The room is not spacious, but this is priced as a value hotel not a luxury hotel. We stayed on the weekend and the pool was very busy with a few groups with children. The bed was comfortable, the shower was hot and the water pressure was good. The hot breakfast was an added bonus. This is an alternative to staying in the harbor and it is close enough to Arundel Mills. A good value for the price.