My first time to stay here and while the folks are friendly the place is run down and badly in need of an update and some maintenance. My first room had AC issues; the maintenance folks were unable to correct the problem which took some time for them to figure out but I was then promptly moved to a different room on the same floor; unfortunately I was given some incorrect keys. No worries, got that fixed. The AC was operational in the new room. In general things just look “worn-out”: The shower rod badly sagged, the wall paper in the bath was coming off the wall, the clock radio had a radio that didn’t work. The high-speed internet was “dial-up speed”: 0.38 Mbps per Speedtest.net: awful. The breakfast was fine, good selection of cereals, oatmeal; had fresh bananas which is a hot button for me. They had the usual factory made hot egg, sausage and potatoes items as well as a waffle making area. The best part is the front desk folks are very genuine and friendly. My suggestion, stay at the very new nearby Fairfield Inn and Suites. Much better hotel for similar $$$.

I love this hotel, and usually stay at the SpringHill Suites in Arundel Mills. I decided to go with this one this time around b/c it was cheaper and closer to the airport. Although, it had the same core amenities as the one in Arundel Mills, this hotel is definitely not on the same scale.

First, when the "shuttle" came to get me from the airport it was a random guy in a black SUV. If it were not for the fact that another guest also needed transportation to the hotel I certainly would have requested to be picked up by a hotel shuttle. Maybe I watch too much crime TV, but it is serial killer creepy to me......

Second, the overall feel of the hotel seems less. The rooms are just as nice, but the set up makes it seem smaller. They might even be smaller. The gym does not rival the new fitness center in Arundel Mills, nor does the pool.

Finally the breakfast was bland with overcooked, left out for hours, eggs.

The staff was very friendly and the rooms were clean. The pillow top mattress was amazingly comfortable.

Oh and the did not have warm chocolate chip cookies or brownies..... :(

Next time I will spend the extra $11.00 and venture the extra mile for the free cookies and fantastic gym.

Needed a hotel, got on Marriott's website and called the reservation center. Told the agent I was stranded and needed a room for the night. I reserved the room and I asked the agent for directions. She transferred me to the hotel. The young lady at the front desk stayed on the phone with me until I was on the street the hotel was on. The room was great, comfortable bed, nicely decorated and clean.The hotel was clean and comfortable. The staff was excellent. This will be my home away from home when visiting my family in Baltimore area!

Mediocre breakfast. Yes, I know it is a SpringHill Suites and they all have mediocre breakfasts but I just don't like lukewarm eggs. The room I had was very nice, everything worked and smelled fresh. Staff was very friendly, have me the laundry soap for free.

I arrived around 7 pm and had laundry to do and they do have a laundry - one washer and one dryer! Good thing I got there first. A large hotel such as this really needs to have more machines. While I was loading my wash another person came in and probably intended to wash three or four loads. Management should address this ASAP.

Certainly is convenient to BWI and has a shuttle so I intend to return.