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“One of my worst hotel stays ever” 2 of 5 stars
Review of Extended Stay America - Baltimore - BWl Airport - International Dr.

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Extended Stay America - Baltimore - BWl Airport - International Dr.
2.0 of 5 Hotel   |   939 International Drive, Linthicum Heights, MD 21090 (Formerly Homestead Studio Suites )   |  
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Ranked #25 of 29 Hotels in Linthicum Heights
Baton Rouge
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“One of my worst hotel stays ever”
2 of 5 stars Reviewed September 29, 2013

Upon entering we thought our stay would be okay but after our first night it went downhill. The carpet was filthy and the side entrance to the hotel, which should have been card access, was propped open by a rug or block everyday. I personally closed it several times but it always ended up open again. Staff always had to be called via phone and were not at the desk. There was a large dog that barked from 6pm to 11pm and the staff stated the manager was not answering calls. Grab and go breakfast was granola bars and coffee.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    25
    16
    9
    5
    11
See reviews for
11
3
8
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Baltimore, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

The staff at this establishment was fantastic! I had nothing but courteous assistance the entire time I was there. During my stay the hotel began the process of some much needed upgrades.
the beds were replaced, bedspreads were replaced, tube televisions were replaced with flatscreens and the manager was working on installing a permanent picnic and BBQ area. This hotel provides a home away from home for long term and short term visitors who want some perks without the price gouging that many extended stay facilities practice. A huge applause to Claudia who always greeted me with a smile and a willingness to assist no matter what I needed from her. I would certainly recommend this location to anyone who needs a temporary home while in transit or relocating.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, August 15, 2013
Hi Mackie,

The staff and I read your review, and would like to thank you for writing such great things about your experience with us. I'm so pleased to hear that our staff made you feel at home. Thank you again for choosing us as your "home away from home" and sharing your experience. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, Pennsylvania
1 review
3 of 5 stars Reviewed July 30, 2013

Staff is friendly. Accommodations are just OK. Could use some new upgrades to rooms. Bedding was recently updated, rooms need some upgrades and repairs. Tv's were also upgrade to flat screen. Some TV channels come in poorly, probably due to satellite reception. Occasionally encounter bugs in the room.

Room Tip: King bed rooms are pretty nice and give you lots of room. Other rooms seem to be a bit cluttered.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, August 1, 2013
I appreciate you taking the time to write a review of your experience with us. The situation you described in the room is truly regrettable. We are also very sorry for to hear that some TV channels had poor reception. To ensure that situations like these doesn't happen again, my team will be consistently inspecting every guest room before arrival to ensure everything is up to standard. Your feedback is very important to us, so thank you for sharing. If you have any additional feedback, we would like to hear it. Please contact me, at bwi@extendedstay.com, so we can speak directly. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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Altoona, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2013

Lobby was dirty. Non-smoking room smelled of smoke. In flipping BWI and bolt lock half missing. Bugs in room. Dirty. Dusty. Dust hanging off ceiling. Counters dirty and burnt. Bathroom had mold all over the walls. Would never ever go back. Terrible and scary!!!

Room Tip: I could have gotten a better room and a better rate and had a clean shower with shampoo!!!YUK!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

The staff was very friendly and management was great. I had stayed there before but for only one night so came back to stay for two nights and brought family and friends along since it was a nice clean and good location. I would stay there again when I'm in the area. I would also recommend this to anyone that is in the area and looking for a nice place to stay and the price is reasonable. The kitchen area is wonderful and it makes you feel like your at home. So anyone out there looking for a reasonable price place and clean and friendly staff call and make at reservation at this hotel.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, July 16, 2013
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay was a "Home away from Home".

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 4, 2013

Killed five bugs in under 20 minutes. The bathroom had molf.. Was moved to an upper floor and the refrigerator was dirty, the toilet had a black ring around it and had to kill another bug. Don't stay there ever!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, July 10, 2013
Thank you for your recent review of your stay. I sincerely apologize for the level of cleanliness in your room during your stay. I met with the staff, and we are working to improve our cleaning procedures and standards moving forward. As well, we are working to revamp our inspection policies to ensure this does not happen again.

The staff and I appreciate your comments, as it will only help us to improve. If you would like to discuss this further, please do not hesitate to contact me at bwi@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed June 13, 2013

I chose this hotel because it was the cheapest one in the BWI airport area. Now I wish I'd spent an extra $20-30 for a better room. Pros: good location, free wi-fi, fairly clean. Cons: funky smell, old/small TV, no shampoo/conditioner, thin towels, well worn everything, no breakfast. I'd rate the hotel as average, except in this area, with plenty of much nicer (though more expensive) hotels to pick from, Homestead Suites is well below average. The two women I dealt with at the front desk were both friendly and helpful. Would I stay here again? No.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Baltimore - BWl Airport - International Dr.

Address: 939 International Drive, Linthicum Heights, MD 21090 (Formerly Homestead Studio Suites )
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #25 of 29 Hotels in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Baltimore - BWl Airport - International Dr. 2*
Number of rooms: 137
Reservation Options:
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Also Known As:
Extended Stay America Linthicum

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