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“Best customer service I've ever had.” 5 of 5 stars
Review of Extended Stay America - Baltimore - BWl Airport - International Dr.

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Extended Stay America - Baltimore - BWl Airport - International Dr.
2.0 of 5 Hotel   |   939 International Drive, Linthicum Heights, MD 21090 (Formerly Homestead Studio Suites )   |  
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Ranked #25 of 29 Hotels in Linthicum Heights
Savannah, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Best customer service I've ever had.”
5 of 5 stars Reviewed March 5, 2013

Our business uses this hotel when we are working out of town. They give great rates and offer full kitchens in most if not all of their rooms. This works out great for our team when staying out of town. The rooms are clean the staff is nice and it is only 5 min. from the BWI airport. I was most of all very impressed/shocked by the level of professional customer service I have received from the district manager Shane Brown. I have dealt with him many times and words like helpful, nice, accommodating do not even begin to describe just how great Shane is. We try and use this hotel anytime we can and we will even book it when other hotels are closer to our work location just because I can count on the team at Homestead Studio.

thanks for a great experience,

Room Tip: Call directly and ask for Shane Brown. He will give you the best rate available.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, March 6, 2013
I want to thank you for taking time out of your busy schedule to provide feedback about your experience at the Homestead Studio Suites location in Baltimore, MD. We are happy that you had a pleasant stay. We are also delighted to hear of the excellent customer service extended by Shane Brown and the staff. Please be assured that the appropriate management will be informed of your comments for quality recognition.

You are a valued guest and we appreciate your business. Thank you again for your kind words.
We look forward to accommodating you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

60 reviews from our community

Traveler rating
    22
    16
    8
    5
    9
See reviews for
9
3
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Croydon, PA
1 review
5 of 5 stars Reviewed March 4, 2013

Our company has been using Homestead Studio Suites to house our employees since before I started working here 5 years ago. Shane Brown and the rest of the staff have always gone above and beyond to accommodate our guests and take care of us. I can call or email them day or night and they always make room. It is a pleasure doing business with them and we hope to continue our great relationship.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, March 5, 2013
I appreciate you taking the time to write such a great review on your recent stay . It's great to hear that you appreciated our friendly staff and excellent customer service . Thank you for your review. We look forward to seeing you again should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Washington, Maryland
1 review
4 of 5 stars Reviewed February 20, 2013

This was great for me. I hate eating out so this allowed me to bring my own food and cook in the room (stove top, microwave and full fridge) The women at the front desk asked me my last name and instantly pulled up my information up and greeted me. Very easy check in and out process. Easy parking, Nice rooms and Accessible to Hi-way/BWI. I would definitely stay here again and plan on it very soon. I recommend this hotel to my friends, family and business associates. Thank you.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, February 21, 2013
I appreciate you taking the time to write such a great review on your recent stay . It's great to hear that you appreciated our friendly staff and clean rooms . Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed February 18, 2013

This stay was an excellent one. The environment was clean and welcoming.Every aspect of my stay was excellent, from the professional check-in, to the accommodating service from the entire staff. The staff was very receptive and I look forward to returning.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, February 20, 2013
I'm so pleased to hear that you enjoyed all aspect of your recent stay. Thank you for choosing Homestead Studio Suites-BWI. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 17, 2013 via mobile

Stayed at this homestead location recently and the stay was very good. Not the kind of hotel with all the bells & whistles but they offered other things that compensated, like very friendly staff and clean rooms. The rate also was good so I will be recommending this hotel to my friends and family. Thanks homestead staff.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, February 20, 2013
I appreciate you taking the time to write such a great review on your recent stay . It's great to hear that you appreciated our friendly staff and clean rooms . Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linthicum Heights, Maryland
1 review
5 of 5 stars Reviewed January 30, 2013

Every aspect of my stay was excellent, from the professional check-in, to the accommodating service from the entire staff. I felt like I was staying with family. Lorraine (front desk) has treated me better than I could have expected throughout my stay and the staff has met my needs and at times they anticipated them. I would absolutely recommend that anyone who finds themselves needing a place stay short or long term, not only consider Homestead Studio Suites but make staying there your priority.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, February 12, 2013
Thank you for your great review of our property. I'm so pleased to hear that the service we offered was above par. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 19, 2013 via mobile

Stayed at this BWI location for a few days and enjoyed it very much. The room was clean and staff friendly and attentive. The location was great as we flew into the airport and the hotel was just minutes away. I will recommend this hotel to friends and family.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this review, January 21, 2013
Thank you for taking the time to write a review of your stay. I'm delighted to hear that you enjoyed your stay at our Homestead BWI location - we strive to provide all our guest with exceptional service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Baltimore - BWl Airport - International Dr.

Address: 939 International Drive, Linthicum Heights, MD 21090 (Formerly Homestead Studio Suites )
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #25 of 29 Hotels in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Baltimore - BWl Airport - International Dr. 2*
Number of rooms: 137
Reservation Options:
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Also Known As:
Extended Stay America Linthicum

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