Chose this hotel for proximity to BWI. Checked in and met Monica at the front desk, she was very helpful. The room was okay, the bathroom shower could use some new caulking, the toilet does sound have an explosive flush. Although the room wasn't top notch clean but it was comfortable.
I used the shuttle service when I dropped off my rental car and the driver was prompt and polite.
The dysfunctional side of things was the check out, I asked to switch the credit card used to pay the bill and the girl at the front desk seemed to be in a fog. A supervisor came out and quickly addressed the transaction with a smile. They seemed distracted and come to find out they could not locate the keys to the shuttle van, no worries as they immediately called the Spring Hill Suites van to pick me up and it worked out great. Things aren't always perfect but they really tried to assist me when asked and it was appreciated.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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