Where shall I start... The customer service was terrible. The hotel ran out of was cloths so we had to wait until 11am to get some delivered to out room after calling for some around 8am. The sheets on our bed were dirty so we took them off the bed, housekeeping NEVER cleaned our room that weekend stay so my husband and I had to sleep on the mattress cover for our anniversary. I am handicapped and there was no parking left at the hotel at all, so we had to park in a private lot across the street, after walking up a hill back to the hotel we were told we should move our cars by a hotel staff... "That they will probably be towed" I complained to several staff about not having sheets on our bed and I was handed sheets to make my own bed! Today, I'm still waiting for a call from the mgr... 3 days later I'm still very upset.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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