A travel companion and I stayed at this hotel prior to our 6 AM flight out of BWI. The hotel was ok and could use some intense cleaning. The staff was not organized . We requested shuttle service to the airport. The desk clerk informed us that the shuttle would be ready at 4:05 AM. At 4:00 there were several of us waiting for the shuttle, at 4:20 AM the clerk informed us that driver was not coming. Franticly she called another hotel to pick us up. After 10 minutes the shuttle arrived. There were people on the bus that was worried that they would miss their flight.
We left our vehicle at the hotel and purchased the long term parking permit. We arrived back from our trip. We contacted the hotel requested an airport pickup. It took the hotel one hour and 10 minutes to send a shuttle. We contacted the hotel several times and was given a different answer and ETA by all. I dont recommend dealing with this establishment.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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