This is a very nice Fairfield but they have poor shuttle service. Here's what happened.
I arrived at BWI at 8:45 p.m. on Sunday night. I called the hotel, spoke to the front desk clerk and asked for the shuttle as soon as I got off of the plane. I went out to the pick up area (I was in the correct area). At 9:10, after all of the other people standing with me had been picked up by other courtesy vans, I called back, asking where the shuttle was. It was at this point that the clerk told me at it ran every 30 minutes (would have been good information on the first call) and that she would send the shuttle over. (This implied that she really didn’t contact the shuttle driver the first time I called.) I waited. Then at 9:30, I called again. This time the front desk clerk told me that the shuttle driver had other stops at the airport (which I realize) but seriously? 45 minutes for the shuttle?!
Finally, the obviously well trained and customer oriented driver from the WESTIN who had seen me standing outside at the pick up area now for 45 minutes, took pity on me and asked me if he could drop me off at my hotel. That’s right. Another hotel van driver brought me to my hotel. Pretty sad and unexcusable.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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