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“Nice--but problematic” 2 of 5 stars
Review of Fairfield Inn & Suites Baltimore BWI Airport

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Fairfield Inn & Suites Baltimore BWI Airport
2.5 of 5 Hotel   |   1020 Andover Road, Linthicum Heights, Linthicum Heights, MD 21090   |  
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Ranked #13 of 29 Hotels in Linthicum Heights
Utah
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice--but problematic”
2 of 5 stars Reviewed September 12, 2013

First off, the staff were very nice and seemed very sensitive to the needs of hotel guests. No complaints about the staff. The problem was they just seemed either understaffed or otherwise unable to solve basic problems. The A/C unit in my room was not working properly and when it would turn on sounded like crickets chirping. I called the front desk to see if someone could come up and fix it and they said there were no technicians available, but they could move me to another room. Since it wasn't terribly hot and I didn't feel like re-packing all my stuff, I just lived with it. In hindsight, I probably should have just changed rooms and hope the next one was better. The second problem I had was I could not connect to the hotel's WiFi. I called downstairs for support and was told there were no technicians, but when the shuttle driver returned, they would have him come up and look at it. I thought that seemed odd, but who knows--maybe he was a talented guy that wore several hats. A half hour later, I checked back and they said the driver was gone again. She said they were aware of the problem and probably needed to switch service providers. I agreed. She ultimately said the shuttle driver isn't really the technician and asked if I wanted to try another connection. This may have been an unusual experience, but it just felt like the hotel was being run on a very tight budget and not all that concerned with having the resources to solve guest problems. Not very typical for most Marriott properties I have stayed at.

Room Tip: Probably best to try one at a different property
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Tokyo, Japan
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Stayed here for a couple of night prior to a wedding this weekend. Wanted someplace easy and close to airport. This place fit the bill perfectly. Clean and well kept up - service was friendly and helpful. Breakfast excellent and not over crowded with good selection. Very nice equipment in exercise room (though a bit small). Only complaint was shuttle at airport - had to wait a while and call for it (watched vans for every other hotel drive by in meantime) And no restaurant (there are a few w/in walking distance - but not if its raining). Still - this was a very good value and I would stay here again.

Stayed September 2013, traveled as a couple
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Swedesboro, New Jersey
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 9, 2013

We stayed at the Fairfield Inn, Baltimore the night before flying out of BWI for our trip to Jamaica. The hotel is very clean and quiet, they offer free breakfast in the morning, and they allow you to leave your car in their lot while you are out of town. The bed was very comfortable, too. There is a fee but it's far less than an airport rate. Check in and out were both quick and they have computer kiosks set up so you can check in to your flight right there. They also have a big screen TV with all airport departures and arrivals so you can monitor your flight. Front desk staff was friendly and offered restaurant recommendations when asked. All in all a great stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dover, Delaware
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 8, 2013

We were pleasantly surprised. This is the first time we used Fairfield Inn before a trip. There are other hotels in the area that provide shuttle service and breakfast...and we have tried a few! But we were greeted like we were old friends coming back for a visit. Vonetta (not sure I spelled her name correctly) was so sweet and helpful. She is a gem....And everyone else we came in contact were courteous and pleasant. Breakfast was continental, but they had scrambled eggs and sausage, hard boiled eggs, fruit and muffins, bagels, toast...
The shuttle service was on time and Tom picked us up on our return and he was wonderful...
It's all about the people and you have hired excellent staff who care about their guests.
Thank you. We will stay here again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 6, 2013

The hotel is immaculate. Enjoyed the room, walk-in shower and everything that came along with it. However, a not so good check-in and subsequent check out experience. I stayed at the hotel on Saturday, August 17, 2013. I had a form for a Marriott Friends & Family Rate. The party I was suppose to meet had not arrived with the form but I needed to check-in. I was told I can check in but it had to be at the normal rate which was $22.00 more. Ok...never heard such but it was ok by me until time for check out. I was told by the front desk staff that only a manager can give a refund and there was NO manager on duty. I have traveled and stayed at many hotels and NEVER heard of such a thing. It is now September 6th almost 3 weeks to the day of check out and I am still waiting for a check of $22.00 to be sent to me for refund. All because of a WEIRD POLICY. If your gonna have that policy at least have a manager on duty at all times to give a refund.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Arlington, Virginia
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 5, 2013

Airport hotel about the closest you can get to BWI--- Utilized the shuttle service to BWI, but was surprised to find out the shuttle only ran until 1, so my 130 AM return flight resulted in me taking a cab. I left my car at hotel for 5 bucks extra a night--not a bad deal as compared to airport parking.

Would use again when flying out of BWI.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
92 reviews 92 reviews
26 hotel reviews
Reviews in 61 cities Reviews in 61 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 3, 2013

Very nice Fairfield with comfy beds and good breakfast. Clean and comfortable. You cannot go wrong with the price for this area. It is a bit more remote than some which means a bit more quiet. Would recommend this and I am fussy because I travel frequently.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Baltimore BWI Airport

Address: 1020 Andover Road, Linthicum Heights, Linthicum Heights, MD 21090
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 29 Hotels in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Baltimore BWI Airport 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more   less 
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