First off, the staff were very nice and seemed very sensitive to the needs of hotel guests. No complaints about the staff. The problem was they just seemed either understaffed or otherwise unable to solve basic problems. The A/C unit in my room was not working properly and when it would turn on sounded like crickets chirping. I called the front desk to see if someone could come up and fix it and they said there were no technicians available, but they could move me to another room. Since it wasn't terribly hot and I didn't feel like re-packing all my stuff, I just lived with it. In hindsight, I probably should have just changed rooms and hope the next one was better. The second problem I had was I could not connect to the hotel's WiFi. I called downstairs for support and was told there were no technicians, but when the shuttle driver returned, they would have him come up and look at it. I thought that seemed odd, but who knows--maybe he was a talented guy that wore several hats. A half hour later, I checked back and they said the driver was gone again. She said they were aware of the problem and probably needed to switch service providers. I agreed. She ultimately said the shuttle driver isn't really the technician and asked if I wanted to try another connection. This may have been an unusual experience, but it just felt like the hotel was being run on a very tight budget and not all that concerned with having the resources to solve guest problems. Not very typical for most Marriott properties I have stayed at.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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