The hotel is immaculate. Enjoyed the room, walk-in shower and everything that came along with it. However, a not so good check-in and subsequent check out experience. I stayed at the hotel on Saturday, August 17, 2013. I had a form for a Marriott Friends & Family Rate. The party I was suppose to meet had not arrived with the form but I needed to check-in. I was told I can check in but it had to be at the normal rate which was $22.00 more. Ok...never heard such but it was ok by me until time for check out. I was told by the front desk staff that only a manager can give a refund and there was NO manager on duty. I have traveled and stayed at many hotels and NEVER heard of such a thing. It is now September 6th almost 3 weeks to the day of check out and I am still waiting for a check of $22.00 to be sent to me for refund. All because of a WEIRD POLICY. If your gonna have that policy at least have a manager on duty at all times to give a refund.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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