Just about every major hotel chain is represented within a five mile radius of the BWI Airport. This is not the most modern or the fanciest hotel you will find, but the staff are consistently friendly, and they go out of their way to be helpful. Unlike some other hotels in the area, when I DO have a problem, they work hard to fix it promptly and to my satisfaction.
I stay here about five nights per month, and I am consistently greeted by name when I check in. so far, I have not had any issues with rates or billing. When I have received a room that was not up to par, I have gone to the front desk and they have promptly put me in another room. I would not ask for much more.
Yes, the building is older, and could use some rehab, there is no doubt about it. It is a simple hotel, and you get what you pay for. However, in my opinion, the staff more than make up for any short-comings of the facility.