Basically, this is a typical Hampton Inn with nicer towels than most. When I arrived around 11pm, I said to myself, what have I done? In the small lobby were two dozen or so tweeny football players and their parents. Steve was behind the desk, but was keeping his calm. I wouldn't have been so calm. I asked for a quiet room and he obliged me. I asked him about the shuttle the next morning and he said come down 10 minutes before I needed to leave.
Next morning came and I went down to the lobby. Steve was still there. obviously worked the night shift. He said the van would be back in 10 minutes. After 20 minutes I was getting worried as I didn't want to miss my flight. I went to Steve. Steve called the driver and Steve told him "Ok, no problem. I'll handle it." Steve motioned for me, picked up my two pieces of luggage and took me to the airport in his own car.
I was so impressed. Steve saved the day. He went way over and above to please a customer. Steve, I hope you are reading this. Thank you so much for your act of superior Customer Service.
- Official Description (provided by the hotel):
- Beautiful, recently renovated hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, Monday-Thursday Manager Reception, wireless access, parking, free shuttle to airport and rail stations. Hilton honors rewards available. Convenient to major highways and Inner Harbor, just one mile from BWI Airport, Amtrak and light rail stations. Many weekend packages available. 100% non-smoking and pet friendly. ... more less
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- Also Known As:
- Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
- Hampton Inn Linthicum
- Linthicum Hampton Inn