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“Very accommodating hotel staff....” 5 of 5 stars
Review of Hampton Inn Baltimore - Washington International Airport

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Hampton Inn Baltimore - Washington International Airport
2.5 of 5 Hotel   |   829 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Ranked #4 of 29 hotels in Linthicum Heights
Brunswick, Md.
Top Contributor
116 reviews 116 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
31 helpful votes 31 helpful votes
“Very accommodating hotel staff....”
5 of 5 stars Reviewed June 5, 2014

We stayed at this location for one night with a need to catch our flight out of BWI early the next morning. The staff were very very accommodating with our needs. Even with a need for a glass of milk before retiring, the staff person took us in the kitchen and got us that glass of milk! Can't get any better than that. Excellent bed and with only a few hours of sleep it was an excellent experience! Thank you so much. This is why the Hampton Inn is our choice of hotels when we travel!!

Room Tip: We were on the 3rd floor. Excellent.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, June 9, 2014
Dear Vicki,

Thank you so much for choosing us here at the Hampton Inn BWI and for taking the time out of your day to write a review! We also thank you for your feedback; it is very valuable to our staff because it's a reminder to them that their work is appreciated. We hope to see you the next time you are in the BWI region, and we hope that you have a great day!

Sincerely,
Julia
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465 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Petaluma, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed June 4, 2014

Drunken edding party outside our room shouting until about 3 AM. Staff did nothing to quell the noise in spite of our repeated complaints. We had to be at the airport at 4:30 Am and got no sleep. This is an airport hotel and this was completely unsatisfactory.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, June 5, 2014
I am sorry that your experience with us did not meet your expectations due to noise from a wedding party; please allow me to express my sincerest apologies.At the Hampton Inn BWI, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that a member of our management team will be contacting you shorty.
Best Regards
Mustapha Agourram
General Manager
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Houston, Texas
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 3, 2014

The room was clean, bed comfortable and it stayed that way. Breakfast was varied and coffee was great! Staff was friendly and shuttles were great as were drivers. Elevators are quiet and yet move quickly. Lobby is always busy and parking while tight is sufficient. Close to train and airport! A go to place to stay!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, June 6, 2014
Dear Wayne,

Thank you so much for taking the time out of your day to write a review about your stay here with us at the Hampton Inn BWI! Your feedback is truly appreciated by both my staff and myself. I'm happy to see that you enjoyed our complimentary breakfast and shuttle! We hope to see you the next time you are in the BWI region. Have a wonderful day.

Sincerely,
Julia
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Tampa, Florida, United States
Top Contributor
236 reviews 236 reviews
63 hotel reviews
Reviews in 128 cities Reviews in 128 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed June 1, 2014

Our room was clean, everyone was super friendly and the shuttle service cannot be beat! There was a wedding party here and the hotel was booked full and breakfast was no problem. Everything was still very clean and plenty of food. We would definitely recommend this hotel!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, June 3, 2014
Hello!

Thank you so much for choosing us here at the Hampton Inn BWI, and for taking the time out of your day to write a lovely review. I'm elated to hear that despite our full house, you were able to enjoy our complimentary breakfast. I will pass your compliments along to our staff as well. Have a great day!

Sincerely,
Julia
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Dover, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 29, 2014

This is a great hotel to stay, if you have an early flight and will be away for a few days. The shuttle service was great. The service was very good. Nice clean rooms that were spacious. Would highly recommend this hotel for future travels

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, June 2, 2014
Dear Richard,

Thank you so much for the TripAdvisor review about our hotel! We really appreciate you for taking the time out of your day to give us valuable feedback. I'm glad to hear that you enjoyed our complimentary shuttle service, and that your stay with us was great! We would love to have you back, so if you are ever flying out of BWI, you are welcome at the Hampton Inn BWI!

Sincerely,
Julia
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Clarksville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2014

Found hotel on website and called directly to front desk. The ladies there were extremely helpful in getting a room and getting the shuttle. The shuttle even returned us to the airport later to get our luggage. Since we were not sure if we were going to get our luggage from the cancelled flight they gave us toothbrushes and toohpaste which was great. Very helpful very clean hotel. Would recommend.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, May 30, 2014
Dear Michael,

Thank you so much for writing a review about our hotel, the Hampton Inn BWI! We really appreciate it. I'm so glad to hear that our staff was able to help you during a time that you were probably very stressed. Our staff always tries to make our guests feel comfortable during major events, whether it's a huge blizzard or (in your case) a crazy thunderstorm that cancelled many flights. Thank you again for the review, and if you are ever in Linthicum, you are more than welcome to stay with us our hotel! Have a lovely day.

Sincerely,
Julia
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Gainesville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 28, 2014

I stay at this Hampton a couple weeks ago prior to a flight. Shuttle was prompt picking up at Rental Car facility since I didn't want to deal with the dropping the car in the morning before my flight. Airport shuttle as very fast in the morning. They also have an evening reception with beer and wine.

Forgot my iPad charger/cable plugged to the wall when I checked out (totally my fault, first time I've done that. I'm Hhonors Diamond 5 years straight, so I stay alot). Realized it when I got off my flight and called the hotel. The front desk told me they would forward to housekeeping manager. I didn't hear back for a couple days so I emailed hotel manager who got me in contact with the housekeeping manager. So a week later, the managers and floor house keeper couldn't find it.

The managers apologized for the housekeeping staff not immediately turning it into lost and found. They ended up taking care of me and replacing with new Apple OEM charger and Lightning cable. Great gesture for a loyal Hhonors member.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, May 30, 2014
Dear Binh,

I am so happy to hear that you were able to receive your phone charger! Our management staff is great, and the fact that they helped to rectify the situation instead of letting it go speaks volumes. We truly appreciate your loyalty as a Hilton Honors Diamond Member, and hope that you return to our property the next time you are in the BWI region. Have a wonderful day!

Sincerely,
Julia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Baltimore - Washington International Airport

Address: 829 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Linthicum Heights
#4 Family Hotel in Linthicum Heights
#8 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Baltimore - Washington International Airport 2.5*
Official Description (provided by the hotel):
Beautiful, recently renovated hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, Monday-Thursday Manager Reception, wireless access, parking, free shuttle to airport and rail stations. Hilton honors rewards available. Convenient to major highways and Inner Harbor, just one mile from BWI Airport, Amtrak and light rail stations. Many weekend packages available. 100% non-smoking and pet friendly. ... more   less 
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Also Known As:
Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
Hampton Inn Linthicum
Linthicum Hampton Inn

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