Booked the Hampton Inn BWI since we were flying out of BWI and would be returning a week later. The rooms were very small, which was ok for 1 night, however, the wall-unit heating unit was atrocious. The room either got too hot when you turned it on or freezing when you turned it off, with no in between. The adjustment knob didn’t work and you could feel the cold 20 degree air rushing into the room from where the unit was attached to the wall. The TV didn’t work well either but we were only there for one night. The only helpful thing was the free laundry on the 2nd floor which came in handy for the kids.
The only healthy things to eat at breakfast were the bananas, apples and oatmeal with raisins. I do prefer the Embassy Suites with the made to order omelet stations or the Doubletree breakfast buffets for actual breakfast. But we figured, hey, it’s a place to stay before we fly out, at least we have the shuttle.
OHHH THE SHUTTLE! We got back from our trip, called the cell number on the card to arrange for pick up. We picked up our luggage at Gate 3. The drive told us to wait at Gate 1, so we schlepped the all the kids and grandparents and ourselves and our luggage in the rain and went to Gate 1. We waited, called again, we waited, called the hotel, it took over 30 minutes for the van to show up. In the meantime, we saw numerous hotel vans and 7 Park and Fly vans (the Park and Fly is located directly across from the hotel) in that same time period. We have 6 people total with 6 huge suitcases and 4 bags. We proceeded to another Gate to pick up another 4 people with all their bags and luggage. And other couple 2 people with their bags. And then another gentleman at the end, who said he waited 45 minutes. We were all literally sitting on top of each other with luggage piled in between the seats. I was so angry, I stared at the clock in the van the entire time and we got to the hotel in 2 minutes, not a minute more or less. To add insult to injury, when we pulled up to the hotel, there was ANOTHER VAN JUST SITTING THERE. It left as soon as it saw our van pull up. Why both vans were presumably aimlessly circling the airport, or just parked at the hotel for 45 minutes while people were calling and calling for pick up is beyond me. Don’t bother staying at this hotel. Don’t bother paying for parking here, park across the street at the lot instead. In retrospect, driving at 4AM would have been preferable to staying here since we got zero sleep anyway due to the wall unit heater.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
I am very sorry to hear that your stay was unsatisfactory. We here at the Hampton Inn BWI strive for excellence, and I would love to follow up with you regarding your experience. Please feel free to contact me at the hotel at (410) 850-0600. Have a happy holiday.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.