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“Very Short stay but Damian from maintenance rocks” 4 of 5 stars
Review of Hampton Inn Baltimore - Washington International Airport

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Hampton Inn Baltimore - Washington International Airport
2.5 of 5 Hotel   |   829 Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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GreenLeadersSilver level
york pa
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
“Very Short stay but Damian from maintenance rocks”
4 of 5 stars Reviewed December 8, 2013

I stayed here from 7 at night to 4 a.m. The room was a bit small for Hampton, but clean and comfortable. My TV had some issues and in about 30 seconds, Damian, who does maintenance arrived with a brand new one. He proceeded to tell me how much he loved his job and how good Hampton was to him. Just a pleasure to meet such a nice young man. In fact the one thing I noticed was how happy and friendly all the workers I saw seemed. Even if it was only three.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 9, 2013
Hello!

I am so happy to hear such a great review about Damien! He is definitely one of our best workers, and we are proud to have him on our staff. Our hotel is full of happy individuals who strive to make each guest experience memorable. Thank you so much for staying with us, and we look forward to seeing you the next time you are in the area!

Sincerely,
Julia F.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • German first
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English first
Silver Spring, United States
1 review
2 of 5 stars Reviewed December 5, 2013

A wakeup call makes/breaks a flight. Missing this obvious part of customer service is an obvious flaw. It is not a mistake it is a catastrophic oversight. My hope is that this review educates another customer, as well as the management.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 7, 2013
Dear Elliott,

Thank you so much for the valuable feedback. We will be implementing a different method of doing wake-up calls, so that way, guests in the future will not experience a missed wake-up call. We apologize for any inconveniences that the missed call may have caused you, and we hope that you will give our property a second chance to prove to you that we have a great service culture here and truly care about our guests!

Sincerely,
Julia F.
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Hollywood, MD
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 2, 2013

3 rooms in one night...

First room (533)... there were remains from someone's bowel movement in the toilet...

Second room (535).. a lot of the channels did not come in on the tv...

Third room (520).. huge gorgeous suite with a jacuzzi tub and tv in the bathroom to boot!.... However, toe nail clippings left behind by a previous guest on the rug near the computer table area!!! The sink in the bathroom didn't drain properly and luckily I plugged the coffee maker in prior to adding the water, for it wouldn't turn off.

Maintenance was great... however should not have been needed as much as it was. He even noted that a wedding party had just had the suite (room 520), so it had been recently occupied.. so why wasn't the room vacuumed properly?!?!?

Hampton Inn has a 100% love it guarantee... and after all of the items above, and having maintenance in my room until after 10PM.... I was greeted the next morning with a bill. However, the bill was taken care of by the person at the front desk.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 4, 2013
Thank you for taking the time to tell us about your experience at the Hampton Inn BWI, MD. I am sorry that your experience with the rooms us did not meet your expectations; please allow me to express my sincerest apologies. We have addressed the issues with our Housekeeping department. Please feel free to call me should you have plans to come back to the area.
Thank you
Mustapha Agourram
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Apple Valley, United States
1 review
5 of 5 stars Reviewed December 2, 2013

I found this hotel to be very convenient to the BWI airport and a great value. The entire staff was friendly & helpful and the room very clean &comfortable. An added bonus was the manager's reception in which some appetizers, beer, and wine were provided for a short while one evening when I was staying there. Being close to the BWI airport made this a perfect hotel to stay at both while working the Baltimore market and for getting to the airport on the morning of my departure.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 4, 2013
Thank you very much for your comments regarding the hotel and the customer service. We are pleased to read your feedback

We look forward to welcoming you to our hotel in the near future
Best regards
Mustapha Agourram
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The Villages, FL, United States
1 review
5 of 5 stars Reviewed December 2, 2013

I do not remember the girl's name that checked us in but she was absolutely wonderful, friendly and went way above and beyond to get us the room we wanted and to help us with directions. She was always smiling and just seemed very happy with her job. Also, the hotel shuttle drivers were great. Don't remember both names but did find my paper that I wrote down one of them on, Patrick. Instead of having to go and leave our rental car off, and then shuttle to the airport and then get picked up there, late at night too, he offered to advise the people to pick us up directly at the car rental place. Very much appreciated! We had an early flight in the morning so getting to bed that much earlier was a blessing. Our son has moved to that area and we will always stay at this hotel when it's easier than driving to his house in PA. Thank you.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 4, 2013
We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you
Mustapha Agourram
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Bethesda, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 2, 2013

The hotel is old and in bad shape. The lobby has been renovated. The best experience at this hotel was the customer service. The employees are very nice and welcoming and go out of their ways to make you comfortable.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, December 4, 2013
I am sorry that your experience with us did not meet your expectations; please allow me to express my sincerest apologies. At the Hampton Inn BWI, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Best Regards
Mustapha Agourram
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed November 29, 2013

When we came in the front door, Damien, the shuttle driver/maintenance man greeted us with a smile and greeting. He was a pleasure to talk to. Gabby, the desk clerk, was helping an older couple with their multiple question. She had a lot more patience than I would have. Thanks for a great experience.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia F, Front Office Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, November 30, 2013
Hello!

I'm so happy to read such a lovely review about our team members Damien and Gabby! They are both exceptionally great with customer service, and it shows. We look forward to your next visit with us here at the Hampton Inn BWI. Have a great day.

Sincerely,
Julia F.
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Additional Information about Hampton Inn Baltimore - Washington International Airport

Also Known As:
Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
Hampton Inn Baltimore - Washington International Airport Hotel
Hampton Inn Baltimore
Hampton Inn Linthicum
Hampton Inn Baltimore Washington International Airport
Linthicum Hampton Inn
Address: 829 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Linthicum Heights
#5 Family Hotel in Linthicum Heights
#8 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Baltimore - Washington International Airport 2.5*
Official Description (provided by the hotel):
Beautiful, recently renovated hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, Monday-Thursday Manager Reception, wireless access, parking, free shuttle to airport and rail stations. Hilton honors rewards available. Convenient to major highways and Inner Harbor, just one mile from BWI Airport, Amtrak and light rail stations. Many weekend packages available. 100% non-smoking and pet friendly. ... more   less 
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