We were recently stranded at BWI when a lightning strike to the air traffic control tower shut down the airport. The silver lining was our one-night unplanned stay at the Hampton Inn in Linthicum Heights. The hotel is about a mile from the airport, with on-demand, free shuttle service.
We were greeted warmly by the front desk staff. Despite being busier than expected because of other stranded travelers and an incoming wedding party, they were unfailingly friendly, warm, and helpful, regardless of the question. I had made my reservation by phone under difficult circumstances, and wasn't able to ask much about the rate. When I asked the front desk if I could use my AAA discount, they immediately reduced the room rate accordingly. They also asked when our outgoing flight was the next day, and gave us late checkout without our even having to ask.
Every single person who worked there always greeted us with a smile. The room was a typical Hampton Inn room (a good thing). It was very quiet, despite its proximity to the elevator and ice maker--so good soundproofing. The hotel is also right next to a fabulous Afghan kebab restaurant, and within delivery distance of an excellent pizza joint (ask for delivery menu at the front desk).
A special thank you to Tisha at the front desk for her kindness, and to the general manager, Mustapha, for being truly committed to his guests' well-being.